I have Lightspeed Payments included in my subscription. What happens next?
To start the process, you’ll get an email with a link to your Lightspeed Payments application. The application lives in a secure portal, and the information gathered is used for underwriting purposes only. To speed up the review process and minimize follow-ups from our Underwriting team, we recommend that you have your business and banking details handy and fill out the form as accurately as possible.
What details should I have handy for my Lightspeed Payments application?
Here’s what most businesses can expect to provide:
- Document signer’s personal information (e.g. SSN/SIN)
- Legal Business Name (e.g. LLC or corporation you’ve registered with)
- Tax ID (e.g. EIN)
- Business address
- Bank Account associated with your business (where your funds will be deposited)
New Business owners may need to provide additional documents:
- Proof of occupancy (e.g. lease agreement)
- Proof of legitimacy (e.g. liquor license, building permit, banking documents, etc)
Click here to learn more.
Why do I need to provide details about my business for my Lightspeed Payments application?
Lightspeed is required by law to follow local regulatory requirements and banking regulations, as well as conduct anti-money laundering verifications for Lightspeed Payments. This is why the application asks you to provide sensitive information about your business and anyone who qualifies as a 'beneficial owner' of your business. If you have questions about any of the requirements, please don’t hesitate to email our team at [email protected]
When will I receive my hardware?
Your hardware will be shipped as soon as your Lightspeed Payments application has been accepted. The tracking number for your shipment will be sent to you by email. Shipping times can vary.
I still haven’t received my hardware. What do I do?
If you did not receive an email with the tracking number or have questions or concerns about your hardware shipment, please contact our billing team at [email protected]
Do I need my iPad or other hardware before I can start setting up my system?
Nope, we recommend that you use a desktop or laptop computer and get started as soon as possible.
How do I log in for the first time?
You should have received an email prompting you to reset your password. Please visit the login page and use the primary email address associated with your account to reset your password.
How do I schedule an onboarding call with a Product Specialist?
Email [email protected] or call 1-844-365-2868 to contact your Onboarding Coordinator. Please specify your preferred weekday and time for an onboarding call and they will coordinate that for you.
What does an onboarding session entail?
In addition to webinars, you have four one-on-one onboarding sessions with a Product Specialist available to you: three 30-minute sessions and one 1-hour session. Sessions take place over Zoom and are hosted from Monday to Friday, during office hours. You don't need your hardware for these sessions, just a desktop or laptop computer with a working internet connection.
I have more questions about my new system and what to do next. Where do I go?
Please visit our Help Center for more information or contact your Onboarding Coordinator at 1-844-365-2868 or email [email protected]