Customer Experience

Did you know that 90% of companies have some kind of customer loyalty program? In fact, every U.S. household holds an average of 29...

I distinctly recall a moment about a year ago. I was with some friends in Denver’s Cherry Creek neighbourhood, an area known for...

Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar...

Here at Lightspeed, we’re all about the industry. We love everything hospitality brings to the table. We know and celebrate the diverse...

As a small business owner, you come across more than your fair share of personalities. Cheerful customers, chatty customers, those...

There was a time when the driving range experience consisted of warming up before a round or hitting a bucket of balls when you were...

They call it the service industry for a reason. Restaurants are in the people business, relying heavily on customer interactions and...

The golf pro shop is often the centerpiece of a golf club. In addition to being the retail hub of the facility, it is a meeting place...

Online reviews are a great way to get noticed, especially as 87% of shoppers read reviews when researching their local businesses. But...

Golf leagues are a vital aspect of many golf facilities’ revenue potential. After all, you’re engaging a group of members or public...

Right now, savvy nightclubs, bars and restaurants are selling a single bottle of vodka for $500. And customers are clamoring to pay...

Fast ecommerce shipping has become the standard for online shoppers, with big players offering 24 hour—and sometimes even same day—shipping....

Danielle Seabrook is the Golf Operations Manager at Canadian Golf & Country Club in Ashton, Ontario.  Following in the footsteps of...

The precision of today’s custom club fitting process makes buying new golf clubs a collaborative effort between club fitter and customer....

The holiday season is around the corner, and after a year of lockdowns, closures and uncertainty, it’s projected to be the biggest...

The hospitality industry is equal parts competitive and innovative. With restaurants popping up left and right, many have begun experimenting...

The game of golf is steeped in tradition, dating back to 15th-century Scotland. The game faced turmoil, resistance, and even banishment...

As more businesses around the world open their doors—and as more shoppers venture back into brick and mortar stores—there’s one...

eCommerce is booming. Online sales grew over 32% in the US alone in 2020. While lockdowns kept customers and retailers apart physically,...

Aside from your eCommerce site’s overall design, professional-looking product photography will influence whether or not people decide...

Returns are often seen as the bane of a retailer’s business. The lost sales can seem expensive to allow, and it’s tempting to limit...