Lightspeed Retail
Features
Inventory
Item import
With our Import tool, you can transfer your data from another platform using a CSV or Excel file.
Catalogs
Order stock directly from the POS. Find products from the biggest vendors in our pre-loaded catalogs.
Multiple product variants
Add style, size, and color variants to a single product or categorize your items with relevant custom labels.
Vendor purchase orders
Need stock from multiple vendors? Save time (and money) by creating a single purchase order.
Item types
Attribute serial numbers to your items or categorize them by type like Box or Assembly.
Orders
Create work orders, special orders, and layaways for customers directly in the system.
Reporting and analytics
Retail analytics
Do you have the right inventory? How often do your customers shop at your store? Which items always run out? Get all those answers and more.
Real-time data
No matter where you go, your data is updated in real time and always accessible so you constantly know how your business is doing.
Accounting integrations
Have your accounting data automatically posted and avoid costly errors with our accounting integrations.
Employee tracking
The integrated time clock and staff reports help you keep track of your employees’ ins and outs and sales.
Exportable reports
Easily export any report to PDF and/or Excel. Some modules can also be exported to CSV.
Remote reporting
In store, on the road or on your couch, never lose sight of your data and your numbers.
Mobility and cloud
Cut waiting lines
Bring your POS where shoppers are and clear up the cash register area faster.
Personalized branding
Customize your point of sale system with the look and feel of your retail store for more consistency.
Show and tell
Walk with customers as you show them your products, images and full descriptions.
Quick employee training
Get new staff up to speed in no time and with our intuitive and easy to learn interface.
On the spot transactions
Speed up transactions and accept payments on the sales floor with a 100% secure system.
Mobile inventory
Check your inventory count and the status of incoming stock from any mobile device.
Multi-store
Inventory tracking
Get an overview of your inventory across all your locations and get it moving faster.
Reporting
See the big picture as well as detailed reports on some aspects of your different stores.
Centralized purchasing
Purchase new stock for all your locations at once and redistribute it as you wish.
Gift cards
Grow your customer base with gift cards and let them spread the words about your business.
Transfers
With the click of a button, transfer items from one location to another to accommodate your customers and optimize your sales.
Centralized customer data
Centralize your customers' purchase history and keep track of their purchases and returns in different locations.
Integrated payments
Mobile payments
On the sales floor or behind the cash register, take payments anywhere in your store and reduce wait times.
Payment methods
All the coins, all the bills and all the cards. Accept all payment methods and offer total flexibility to your customers.
Easy refunds
Process refunds without asking your customers for their card again. It's all in the system.
EMV compatibility
Customers can insert or tap their card as they please, and you don't have to worry.
PCI compliance
Store, process and transmit credit card data electronically with the peace of mind that all information is kept safe.
Omnichannel
Online or in store, offer your customers the same flexible payment options whenever they decide to shop.
Customer management
Customer relationships
Drive loyalty and ensure your customers come back with a suite of CRM tools.
Customer lifetime value
Anticipate your customers' future purchase and invest in the customers that will remain loyal.
Gift cards
Allow your customers to buy gift cards and let them bring more shoppers into your store.
Customer sales history
See what your customers buy across channels and easily make suggestions relevant to their tastes.
Customer accounts
Create customer profiles and add notes to continuously offer them a service tailored to their needs.
Customer types
VIP, regular or employees: identify your different customers with statuses so you can automate special discounts.
Onboarding and support
Interactive webinars
Our free introduction webinars are always available and will help you get started with the product.
24/7 phone support
Reach out to our customer support anytime, there's always a Lightspeed agent available and ready to help.
One on one sessions
Every one of our plans come with a free one on one session with a POS pro who’ll assist you as long as you need it.
Email and chat support
No time for a call? Just send us an email or a message in the chat and keep working while we answer your questions.
Customer forum
Connect with your peers and see how other Lightspeed retailers are using the system with our new (free) community forum.
Account history
All your tickets and requests are saved in our system, so we can always refer back to them and find the best solution for you.
Omnichannel
Integrated inventory
From a single inventory system, sell your stock in store and online. See your inventory count updated in real time.
Quick set-up
Use ready-to-go templates from our rich catalog or create your custom website. No development skills required.
Customer data
Centralize your customer data and know who your customers are no matter where they buy from you.
Branding
Offer a consistent brand experience that builds loyalty and drives repeat business.
Centralized reporting
See the big picture and get a complete overview of your business to build a strategy you’re confident in.
Sell on Facebook
Do more with your social media presence by selling directly on Facebook for better conversion rates.