Lightspeed Retail
Features
Inventory
Item import
With our Import tool, you can import your data from a CSV or Excel file to transfer items from another platform.
Catalogs
Order stock directly from the POS. Find products from the biggest vendors in our integrated catalogs.
Vendor purchase orders
Need stock from multiple vendors? Save time and create a single purchase order.
Multiple product variants
Style, size or color, add variants to a single product and relevant custom labels.
Item types
Categorize items by type like Serialized, Box or Assembly and switch types as you sell them.
Orders
Create work orders, special orders, and reserve items for customers directly in the system.
Omnichannel
Integrated inventory
From a single inventory, sell your stock in-store and online. See your inventory count updated in real time.
Customer data
Centralize your customer data and know who your customers are no matter where they buy from you.
Branding
Offer a consistent brand experience that builds loyalty and drives repeat business.
Centralized reporting
See the big picture and get a complete overview of your business to build the right strategy.
Sell on Facebook
Do more with your social media presence by selling directly on Facebook and see your conversion rate go up.
Quick set-up
Use ready-to-go templates from our rich catalog or create your custom website. No development skills required.
Reporting and analytics
Retail Analytics
Do you have the right inventory? How often you customers shop? Which items always run out? Here are the answers.
Employee tracking
See what your staff is selling and identify your star employees to make sure that you have a strong team every day.
Exportable reports
Easily export any report to PDF and/or Excel. Some modules can also be exported to CSV.
Remote reporting
In-store, on the road or on your sofa, never lose sight of your data and your numbers.
Accounting integrations
Have your accouting data automatically posted and avoid costly errors with our accounting integrations.
Real-time data
No matter where you go, your data is updated in real time and accessible so you always know how your business is doing.
Loyalty
Customer relationships
Drive loyalty and ensure your customers come back with a complete suite of CRM tools.
Customer sales history
See what your customers buy across channels and always make suggestions relevant to their tastes.
Customer lifetime value
Anticipate your customers' future purchase and invest in the customers that will remain loyal.
Customer accounts
Create customer profiles and add notes to offer them a service tailored to their needs.
Customer types
VIP, regular or employees, identify your different customers with status so you can automate special discounts.
Gift cards
Allow your regular customers to buy gift cards and let them help bring more shoppers into your store.
Mobility and cloud
Cut waiting lines
Bring your POS where shoppers are and clear up the cash register area.
Personalized branding
Customize your POS with the look and feel or your retail store for more consistency.
Show and tell
Walk with customers as you show them your products, images and full descriptions.
Quick employee training time
Get new staff up to speed in no time and with our intuitive interface that's easy to learn.
On the spot transactions
Speed up transactions and accept payments on the sales floor with a 100% secure system.
Mobile inventory
From your mobile device, check your inventory count and the status of incoming stock.
Multi-store
Inventory tracking
Get an overview of your inventory across locations and get it moving.
Transfers
Transfer items from one location to another in total flexibility and make more sales.
Centralized Purchasing
Purchase new stock for all your locations at once and redistribute it as you wish.
Gift cards
Grow your customer base with gift cards and let them spread the words about your business.
Centralized customer data
Centralize your customers' purchase history and keep track of the moving stock.
Reporting
See the big picture as well as detailed reports on some aspects of your different stores.
Integrated payments
Mobile payments
On the sales floor or at the cash register, take payments anywhere in your store and reduce wait times.
Payment methods
All the coins, all the bills and all the cards. Accept all payment methods and offer total flexibility to your customers.
EMV compatibility
Customers can insert or tap their card, and you don't have to worry.
PCI compliance
Store and process transmit credit card data electronically in total security.
Easy refunds
Make refunds without asking your customers for their card again. It's all in the system.
Omnichannel
Online or in-store, you can offer the same options to your customers everywhere.
Onboarding and support
Interactive webinars
Watch our introduction webinar that will help you get started with the product.
One on one sessions
Get a free session with one of our agents and get all the answers you need.
24/7 phone support
Reach out to our customer support anytime, there's a always a Lightspeed agent available, ready to help you.
Email and chat support
No time for a call? Just send us an email or a message in the chat and keep working while we're answering your questions.
Customer forum
Connect with your peers and see how other Lightspeed retailers are using the system with our new community forum.
Account history
All your tickets and requests are saved in our system, so we can always find the best solution for you.