A single convincing message can be all it takes to put your business at risk. Staying informed is your first line of defense.
Impersonation scams and phishing attempts are common tactics used to scam merchants across the industry. Fraudsters may attempt to pose as Lightspeed representatives and trick you into sharing sensitive information or moving funds.
As fraud tactics continue to evolve, we want to ensure you know exactly what to look for and what to do if something doesn’t feel right.
What Lightspeed will never do
Understanding what to expect from us is key to staying safe. Here are some things Lightspeed will never ask of you:
• Ask you to move funds or change your settlement account to an unfamiliar account
• Ask for your password or multi-factor authentication (MFA) codes
• Ask you to act quickly, using urgency to limit your time to think or verify
• Ask you to keep a security matter confidential from family members or law enforcement
If you ever receive a request like this, it is not from Lightspeed.
Warning signs of impersonation or fraud
Fraudulent communications often attempt to create urgency or mimic trusted companies/brands.
Be cautious if you notice:
• Emails, texts or phone calls from unfamiliar or unrecognized addresses
• Slight misspellings or unusual characters in sender addresses
• Urgent, threatening or high-pressure language
• Unverified request to change banking details
• Request to move funds or process refunds you were not expecting
• Suspicious link to unfamiliar login pages
• Unexpected attachments or unusual document requests
It’s important to understand and follow the following security best practices to help protect your business online.
| Slow down | Don’t share | Disengage | Secure your accounts |
| Take some time to verify the communication. Legitimate organizations won’t pressure you to act urgently. | Never share personal information during unsolicited contact. Also, never share passwords or verification codes. | If contacted by phone, hang up immediately. Do not follow any provided instructions. If contacted by email or text, do not click links, reply, or provide any personal information. | Keep devices and accounts secure with strong passwords and multi-factor authentication. |
If something feels off, pause and verify directly with Lightspeed before taking action.
What to do if you’re unsure
If you receive communication that appears suspicious:
- Do not click any links
- Do not reply
- Do not provide any information
Instead, contact Lightspeed directly through verified contact details available in your Back Office or on our official website.
Steps to take if your account seems compromised
If you suspect unauthorized access to your Lightspeed account:
- Disengage from the fraudsters. Do not share any one-time codes or passwords if prompted.
- Change your password immediately.
- Change the password for the email account associated with your Lightspeed account.
- Enable multi-factor authentication (MFA) where available to add an extra layer of security to your account.
- Secure any connected accounts or integrations (email, third-party apps, etc.).
Act quickly to help prevent further unauthorized access.
Who to contact at Lightspeed
If you believe you may be the target of a scam or impersonation attempt, contact Lightspeed immediately using our Support Page.
You can contact Lightspeed Support directly through your Back Office or by phone:
North America: 866-932-1801
Australia: +61284883146
New Zealand: 0800836347
United Kingdom: +442036959599
Other countries: +1-514-907-1801
Always use the official contact details listed in your Back Office or on our website.
Reporting suspicious activity helps us investigate quickly and protect other merchants from similar attempts.
Lightspeed’s commitment to security
Lightspeed continuously invests in security controls, monitoring and compliance programs to safeguard your data and funds.
Our Security Trust Center (trust.lightspeedhq.com) provides access to compliance reports, security policies and other useful resources outlining our approach to security and transparency.
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