Build stronger customer relationships through your POS system


Managing and nurturing the relationship you have with your customers is a major factor in your business’ success. Your point of sale system should do more than just store customer names - it should provide a platform where you can assess their individual needs, preferences, and shopping behaviors. This information makes it easier for you to provide the tailored, personalized service that creates an amazing customer experience.

Customer relationship management

Customer
relationship
management

Know your customers better

Create customer profiles on the fly. Add contact information, product preferences and see purchase history. Manage your customer base like never before with tags and customer types. Add details, such as your customer’s favorite brand or niche product, to their profiles in your POS system so you’ll always target the right customers with the promotions they want to know about.

Promote your best sellers

Create custom menu buttons for top selling items – speeding up the checkout experience for your staff.

Be accommodating

By offering layaways, special orders, store credit and deposits, you save time and provide a better and more flexible customer experience. Don’t have a particular item in stock? Save time by adding special orders onto your purchase orders directly from your POS system dashboard. Search from over 8 million items in our pre-loaded catalogs to get your customers what they want, when they want it.

Customer facing display

Build trust

Allow customers to see the items being scanned, the total price of their purchase, discounts and taxes in real-time. From a touchscreen, your customers can choose to get their receipts by email for easy record keeping. Using an ipad, your staff can check stock levels without having to run to the back room, allowing them to stay with customers and continue to provide exemplary service.

Keep the conversation going

Maintain control of your branding with customizable receipts and add promotional messages to keep them coming back for more. Build loyalty by creating gift cards from your POS system that can be used at any of your retail locations.

Do more for your customers

Do more for your customers

Multi-store capabilities

Whether you already have multiple stores or are planning to expand, once a customer shops at one location, your centralized multi-store POS system will share customer profiles, as well as any special pricing, rebates, and store credit across all of your retail stores.

Always be where your customers are

Give your customers a seamless in-store and online experience with a Lightspeed omnichannel solution. Manage your eCommerce and brick-and-mortar sales channels from one platform that recognizes your customers however they choose to shop.

Integrations

Integrations

Take your store one step further

Choose from an array of integrations, from loyalty to accounting, that work from directly within your POS system to enhance the way your run your retail store.


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