Senior Manager, Revenue Operations

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Are you actively looking for a new opportunity? Or just checking the market? Well
 you might just be in the right place!

As the Senior Manager, Revenue Operations, you will lead two critical global pillars for Lightspeed: our Sales & Partner Commissions engine and the RevOps Capital GTM optimization & performance function. On the incentives side, you will own the end-to-end strategy, design, governance, and continuous optimization of all sales and partner commission programs, ensuring they are simple, scalable, compliant, and tightly aligned with our growth and profitability goals—while leading high-performing analyst teams to deliver accurate, timely, and trusted execution. On the RevOps Capital side, you will operate as the GTM performance “control tower,” driving forecasting, KPI frameworks, quota and coverage analytics, and weekly/monthly/quarterly business reviews that translate data into clear recommendations on investment, productivity, and commercial optimization. Partnering closely with RevOps, Finance, GTM, Legal, Enablement, and Information Systems leadership, you will ensure that every dollar we deploy in commissions and Capital programs is intentional, measurable, and focused on accelerating sustainable revenue growth and seller/partner performance globally.

What you’ll be doing:

Part 1 – Global Sales & Partner Commissions

  • Program strategy, design & analytics: Own the global design, governance, and continuous improvement of sales and partner commission frameworks, using deep quantitative analysis, scenario modeling, and performance data to ensure incentives are simple, scalable, and tightly aligned with growth and profitability goals.

  • Commission operations, systems & scalability: Lead end-to-end commission execution for sales and partners, ensuring payouts are accurate, timely, and aligned with contracts and plan documents; drive the transition from manual processes to scalable systems and tools, embedding robust controls, automation, and data quality.

  • Insights, GTM impact & executive reporting: Turn commission and performance data into actionable insights for GTM leaders, highlighting behavioral trends, risks, and opportunities; own monthly executive readouts and presentations, delivering clear narratives and recommendations grounded in data.

  • Stakeholder management & change leadership: Act as the primary RevOps point of contact for Sales, Partnerships, Finance, Legal, and IS on incentive topics; lead cross-functional changes to plan design, tooling, and processes, managing communication, enablement, and adoption across regions and teams.

  • Team leadership & development: Manage, coach, and develop Sales and Partner Commissions Analysts, setting clear priorities, KPIs, and quality standards while fostering a high-performance, detail-oriented culture focused on accuracy, accountability, insights, and continuous improvement.

Part 2 – RevOps Capital (Planning, Reporting & Performance)

  • Forecasting & reforecasting: Lead the end-to-end forecasting and reforecasting cadence for the Capital business (EOM, EOQ, EOY), refining assumptions with GTM and Finance based on macro trends, pipeline quality, and performance.

  • Quota, coverage & capacity modeling: Drive quota-setting, coverage, and capacity models for Capital GTM roles, providing data-backed recommendations that align with company targets, TAM, and productivity benchmarks.

  • Performance cadence (WBR/MBR/QBR): Own the weekly, monthly, and quarterly performance review cadence for Capital, bringing a “control tower” view of pipeline, bookings, portfolio metrics, and rep-level performance, and turning insights into clear actions with GTM leadership.

  • KPI frameworks & strategic planning: Define and evolve KPI frameworks to measure Capital health and efficiency across the lifecycle, and translate insights into recommendations on where to invest, optimize, and improve unit economics.

  • Cross-functional alignment & communication: Partner with Product, Sales, Marketing, Finance, Risk, and Enablement to align Capital GTM plans and reporting with company priorities; communicate complex analyses and options in clear, executive-ready narratives.

  • Team & capability building: Build and mature RevOps Capital analytical capabilities, defining ways of working, tooling, and best practices, while coaching team members to strengthen strategic thinking, business acumen, and influence with senior stakeholders.

What you need to bring:

  • 8-10 years in SaaS or technology, ideally in Revenue Operations, Finance, or related GTM operations roles. 4+ years of people management experience leading high-performing analytical teams.

  • Bachelor’s degree in Business, Finance, Accounting or related field; Master’s is a plus.

  • Strong background in incentive compensation and sales/partner commissions, from design and modeling to operational execution.

  • Hands-on experience with forecasting, planning, and performance management in partnership with Finance and GTM leadership.

  • Highly analytical, process-oriented, and detail-focused, with experience using systems/tools (commission platforms, CRM, BI) to scale operations.

  • Excellent communication and executive presence, with a track record of presenting insights and recommendations to senior leadership; experience in Financial Services or Capital products is a plus.

  • As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position

What will make you successful:

  • Exceptional analytical & quantitative skills: You’re comfortable deep in spreadsheets, models, and dashboards, turning complex performance and commission data into clear, actionable insights.

  • Strategic systems thinker: You can zoom out to design scalable frameworks for incentives, forecasting, and performance management, while staying close enough to the details to spot risks and edge cases.

  • Clear, confident communicator: You can explain complex commission logic, trade-offs, and Capital performance insights to executives and front-line teams in simple, compelling language.

  • Change leadership & influence: You’re skilled at driving adoption of new plans, tools, and processes across GTM, Finance, Legal, and IS, building buy-in rather than just enforcing rules.

  • Operator mindset & bias for action: You care about accuracy and control, but you also move fast—constantly looking for ways to streamline, automate, and improve how the work gets done.

  • Collaborative team player: You build strong relationships across functions and regions, balancing partner/revenue goals with governance, compliance, and operational feasibility.

  • People leadership & talent development: You enjoy coaching analytical talent, setting clear expectations, giving feedback, and building a high-performance culture grounded in ownership and accountability.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

  • A flexible work environment that empowers you to do your best work

  • A culture that celebrates performance

  • The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

  • Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

  • Flexible paid time off and remote work policies

  • Equity options, because this is your company too

  • Contributions to your pension plan. Your future matters

  • Training opportunities to grow your skills and career

  • Health and wellness credit so you feel your best

  • Time off to volunteer and give back to your community

  • Interest groups, employee led networks, social committees to sponsored sports teams

  • Computer purchase program to get your personal Macbook

  • Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Final thought... Studies show that gender-coded words significantly reduce the number of women applying. Use this link to find out if your job description is gender-neutral: http://gender-decoder.katmatfield.com/

|| ONLY IF CRIMINAL CHECK APPLIES ||Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

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To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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