Lightspeed and OpenTable Help Restaurants Drive Improved Efficiencies as Systems Integration Partnership Extends to North America
Lightspeed Commerce Inc., the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, today announced the expansion of its systems integration partnership with OpenTable (part of Booking Holdings Inc.,), a leading restaurant platform and provider of online restaurant reservations.
The rich integration between OpenTable and Lightspeed enables the two systems to communicate in real-time, streamlining the core information restaurants need to run an efficient floor all in one place. Those using the Lightspeed and OpenTable systems integration can better understand diner behavior and spending, get up-to-the-minute updates on table status, and track revenue in real-time, harnessing the power of both systems.
The partnership expansion comes as restaurants continue to face a difficult operating environment with rising costs and staff shortages, putting a new emphasis on the need to drive efficiencies, without compromising the guest experience.
Restaurants using the integration can benefit from:
- Improved table turnaround times with up-to-the-second updates, so hosts know the status of every table.
- Automated check creation once a meal is completed.
- Quickly viewing information on past visits including average spend, previous order info and more, allowing staff to provide a greater level of customer familiarity and hospitality.
- Interactive reports available anytime, anywhere, giving restaurateurs real-time access to restaurant performance, revenue, and more.
“Lightspeed restaurants are always looking to help provide the best possible guest experience. This partnership gives management and staff in-depth guest details for every reservation,” said Lightspeed Hospitality GM Peter Dougherty. “OpenTable is an industry-leading restaurant platform, and we’re proud to bring more resources like this to our customers around the world.”
“Our integration partnership with Lightspeed gives restaurants even more tools to help provide exceptional hospitality while protecting their bottom line,” said Susan Lee, Chief Growth Officer for OpenTable. “We’ve seen success in Europe, and we look forward to bringing these capabilities to more owners and operators across North America.”
How Craft House Improved Sales and Table Turn Time with Lightspeed & OpenTable
Blake Mellgren, chef and owner of Craft House bar and restaurant in Dana Point, California has seen success with the integration: “The big driver for us was the ability to keep track of guests through the whole dining experience, and quantify those experiences.”
Now that many restaurants see turn times as a key opportunity to optimize the ROI of each shift, Mellgren says: “Instead of having to walk through the restaurant and status everybody, which wastes time, the host knows exactly where the meal is. Using the OpenTable and Lightspeed integration helps create a better workflow so everybody is on the same page, allowing us to be one step ahead.”
Using the OpenTable and Lightspeed Restaurant integration has also helped Mellgren have a better sense of his VIP guests’ preferences. “Seeing in the Lightspeed and OpenTable integration what your customers are ordering on a regular basis is a nice feature. We may not know them as a regular yet, but you can access that data if you want to connect the dots and it’s all at your fingertips,” said Mellgren.
Read the full press release to learn more.