What's new in Lightspeed Retail
We're constantly delivering product innovations, updates and fixes to better your business. See what's new this month on Lightspeed Retail.
Get more flexibility for services
Create custom service statuses to indicate each stage of the workflow, plus request remote payments directly from the services tab.
Find your next bestseller with Faire
Shop wholesale with Faire, which now connects directly to Lightspeed Retail. Browse and buy from over 100,000 independent suppliers and easily transfer product information.
Update your user permissions
Retailers using the Lightspeed Register app can now update cashier user permissions to allow for them to troubleshoot hardware issues, including payment terminals.
Simplify sales tax for deliveries
US retailers, your staff can now enable automatic sales tax calculations in the sell screen for delivery sales based on shipping addresses.
Make replenishment easier
Set minimum and maximum levels for every product in your catalog, so you can always maintain the right amount of stock.
Look up products easily on Lightspeed Scanner
Get the full picture at a single glance. Whether you’re comparing prices or checking stock, the information you need is now front and center. Enjoy enhanced visibility on discounts and promotional pricing so you never miss a deal. Check the 30-day sales volume for any item to see what other customers are loving right now. And finally, easily search similar or alternative products to find the perfect match for your needs and budget.
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March updates
Easier payments for take now items
Cashiers can now ensure they take sufficient payment for the "take now" items in a sale, avoiding situations where a product leaves without being paid for. Now on the pay screen during a sale, cashiers will see: take now vs. fulfill later, a breakdown of what's due now vs. later, and clarity on how much payment is still required for the take now items in the sale. This removes the manual calculations and time it takes a cashier to determine how much money (and tax) is needed at time of sale creation. This change is live for staff accounts.
Add photos to services
You can now attach a photo to service notes when creating or editing a service. When you navigate to the create service page or edit service page, you can attach photos to notes that you add to the service. Once you save the services, the photos will be visible the next time the service is opened and worked on. This way you can easily keep track of customer items, particularly when they are expensive, and hedge against damage claims.
February updates
Get real-time updates during checkout
Our new terminal status alerts provide real-time updates during checkout to ensure a seamless payment experience. These notifications immediately flag if a terminal is busy, offline, low on battery or has a weak connection, allowing you to resolve hardware or connectivity issues on the spot and avoid transaction delays.
Consolidate line items for easier scanning
Multiple quantities of the same item are now automatically bundled into a single line item on your sell screen and customer receipts. This not only saves paper but provides a clearer outline of what's being purchased for your staff and for your shoppers. Prefer the old way? You can toggle back to individual line items in your General Settings.
Apply your brand's styling across your site
Maintaining a consistent and professional brand identity online just got easier with our new global styling tool. Define your brand’s signature colors and fonts in one central location and apply them across your entire website with just a few clicks. Gone are the days of manually updating individual sections–you can now achieve a polished, cohesive look instantly while still retaining the flexibility to make fine-tuned adjustments to specific areas whenever needed.
Collect saved payment methods easily
Now when you send a remote payment request, your customers can save their credit card information on file. This is a seamless and secure way for you to collect credit card information, saving time and making future payments easier.
Simplify your service creation workflow
Creating services just got easier. Now you can complete this action, as well as edit services, from the services tab rather than the selling screen, where you can also add notes, assign users and even add line items.
Edit photos with AI for your online store
Create professional, on-brand product images for your ecommerce store with our AI powered in-app photo editor. Remove backgrounds, choose new colors, add filters and more.
Collect item-specific shopper requests with new input fields
Collect item-specific shopper requests using additional fields such as a text field, a text area or a date picker, and access them in your Lightspeed Retail order details for fulfillment. This is great for jewelery stores–with these fields, you can provide the details needed to personalize an item directly on the Product page in your online store, for example engraving text.
Get a clear view of key metrics
A new reporting dashboard in the Lightspeed Reporter app shows you key metrics in a snapshot. See revenue, sales count and other data accompanied by trends and mobile-friendly charts.
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January updates
Seamlessly request online payments
Now you can send customers remote requests complete with built-in payment forms on Lightspeed Payments. This means your customers can see key details and pay in one place.
Line item fulfillment is coming to iOS
Item-level fulfillments are coming soon to the Lightspeed Retail iOS app. Manage individual items within a single order, making special orders and split fulfillments easy. Cashiers can clearly see which items go home with customers and which need to be fulfilled later.
Improve your fulfillment workflow
Accurately pick and pack individual line-items within a sale. Provide your customers with available products sooner and significantly reduce fulfillment errors.
Give your online store a premium look
Explore a stunning selection of free and paid premium Themes, designed to help you increase conversion. Give your online store an ultra professional look without any coding required, whether you're launching your first site or refreshing your brand.
Import images via bulk CSV upload
We’ve made it faster and easier to launch your store with our new bulk image upload feature. You can now include image URLs directly within your product CSV files, eliminating the need for manual uploads or complex workarounds. Import your entire visual catalog in one go so you can get to your first sale even faster.
Get more control over your loyalty program
Now you can set a minimum loyalty balance required for redemption, giving you complete control over how your loyalty program operates and better management of your margins. Drive repeat purchases by motivating customers to return and build up their balance. These rules apply consistently across all channels, online and in-store, which eliminates manual workarounds and ensures a unified experience for both your staff and customers.
Stay on top of cash movements
Get a complete report tracking every dollar, from petty cash to register additions and removals, across all your locations in one place. Reduce errors, enjoy total visibility and save hours on admin every week.
Use internal and external notes for services
Better communication leads to better service. Service module users can now distinguish between internal and external notes directly on the Edit Service page. This update gives your team a private space to coordinate technical details or staff instructions while keeping customer-facing notes clean, professional, and focused. By choosing exactly what your clients see, you can eliminate confusion and ensure every interaction stays clear.
Save time finding transactions
Investigating a transaction discrepancy, or want to review peak performance times? Now you can narrow down your sales history searches by the hour to see exactly what happened and when.
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We’d love to hear from you. Share your story with Lightspeed.
