What's New in Lightspeed Retail
At Lightspeed, we innovate and deliver new product updates and fixes for our customers all year round. Check out what’s new in Lightspeed Retail POS (R-Series).
Review potentially sensitive data in the Customer data report.
Use the Customer data report to review and action potentially sensitive info that may have been entered in places like internal notes or address fields. Flagged data will be automatically deleted on December 1st, 2025.
Payments updates.
- You can now save customer payment details directly in the customer’s profile, offering a safe and secure way to store card information and streamline repeat purchases for returning customers. This feature is being gradually rolled out by region and may not be available in all accounts yet.
- Lightspeed Payments retailers in Canada can now process refunds for deposits paid with Interac directly in Retail POS, eliminating the need for cash refunds in these cases.
- Lightspeed Payments retailers can now view and manage chargebacks on the Financial services page > Disputes tab in Retail POS. Automated email alerts will be sent when a new dispute is filed or the status of an existing dispute changes.
eCom (E-Series) updates.
- Add custom dropdowns to your site header: the new Instant Site navigation menu lets you add custom dropdowns to your website header, including custom links within dropdown menus, giving your more control over dropdown content and flexibility in setting up website navigation.
- Add custom content to your site: a new section in your Instant Site editor now supports adding custom code in HTML, CSS or JavaScript, allowing you to add unique content anywhere on your site.
- Add a contact form to your site: you can now add a contact form section to any webpage of your Instant Site by navigating to your eCom admin > selecting a site page > Add Section > Contact Form. The form includes name, email, phone number and message fields. Customer submissions are sent to the email address in your eCom admin profile settings.
Enhanced pairing security for WisePad 3.
For enhanced security, the new WisePad 3 Numeric Comparison pairing method will require users to visually verify a unique six-digit code on the WisePad 3 screen and POS device during the pairing process. This update does not affect devices that are already paired or new device pairings, it will only apply if a reader pairs to a new POS device.
FYI: software updates.
Lightspeed Hub, the desktop application that enables communication between Retail POS and label printers, receipt printers, and customer-facing displays, has been updated to version 1.7.5. Most instances of Hub will auto-update to the latest version by default.
Retail (R) version 4.2.7 for iPad has been released. Updates to the pairing method between the Retail POS app and Smart Terminals (WisePOS E) enable a faster and more reliable connection. Plus, now, if a payment terminal attempts to pair immediately after a new Retail POS log in, the app no longer needs to be restarted.
Automate your invoice payments.
You can now set up automatic payment methods to automatically process payments for new billing invoices on the day they’re issued for your Lightspeed account.