What is omni customer accounts?

Omni customer accounts is a tool in-person retailers to stay connected to their shoppers. Customers can sign up to track their order status, view past orders and purchase history, check their loyalty balance, and see promotions. They can also contact the store directly.

How do retailers use omni customer accounts?

If you're a Lightspeed Retail user, all you have to do to use omni customer accounts is enable the feature in your back office. It generates automatically and you can easily add your business information including contact details, store logo and social media links. Retailers can feature in-store promotions, discounts and announcements for shoppers to view in their accounts. Omni customer accounts can be disabled just as quickly, and all the information will be saved for future use if you enable it again.

Is omni customer accounts a free tool?

Yes, it's free of charge and built right in to your Lightspeed Retail back office.

What are the benefits of omni customer accounts?

Here are just a few of the benefits of omni customer accounts for retailers and their customers: • Self-serve order tracking • Loyalty balance updates • Personalized recommendations • Simpler business promotion • Less work for staff

BUILD CUSTOMER LOYALTY

Give in-store shoppers all the digital perks, with zero setup

Omni customer accounts lets your in-store shoppers seamlessly interact with your business online. Customers can manage their purchases, loyalty points and offers, helping you increase retention.

Talk to an expert

No ecommerce commitment required.

Simply activate the tool and customize design and content to match your brand. Add links to your receipts or in emails so customers can sign up easily.

An effortless bridge to going online.

Keep customers coming back
Customers can check their loyalty balance and contact your store in one place.
Simplify marketing
Show personalized recommendations for customers to save and purchase in store, plus promotions and discounts.
Operate more efficiently
With order updates and receipts online, your staff can focus less on support inquiries and more on selling.

Spread the word.

Talk to your customers about omni customer accounts so they can tap into all the benefits after making a purchase.

Train staff to show customers the link on their receipts
Inform customers who make special orders about online order tracking
Display flyers at checkout with the QR code ready to scan
Include a link in loyalty balance notifications and email receipts

Take the next step with Lightspeed Retail

Get in touch with us to find out how we can help you grow in person and online.