How Servmetrics Works from Servmetrics on Vimeo.
Stop negative online reviews before they happen, and turn happy customers into social media promoters!
Servmetrics engages your customers via SMS to take a very brief survey after their meal has been delivered. This opens a friendly channel of communication between your restaurant and your customers, and gives them a chance to let you know about a negative experience before they share it on social media or online review sites. Happy customers are forwarded on to their favourite social media platform or online review site so they can share their happiness and spread the word about your restaurant. “
- Analytics, Customer Service