Opulence of Southern Pines eliminates errors with Lightspeed
Opulence of Southern Pines is a luxury bed and bath retailer known for its charming style and unique selection. With three locations in the Carolinas and Florida, they focus on handpicking quality items that suit their customers' preferences, and keep them coming back to see what's new. After years of using an antiquated system, they upgraded to Lightspeed and experienced improvements across their multi-store operations.
Opulence runs multiple stores on Lightspeed
Since adopting Lightspeed, Opulence of Southern Pines has improved communication and stock control between stores, and improved checkout with Lightspeed Payments.
Lightspeed Payments reduced errors by
- 100%
Lightspeed’s impact on Opulence of Southern Pines
- Stock managed seamlessly between stores with quick transfers and real-time updates
- Errors reduced by 100% with Lightspeed Payments
- Customers engaged with CRM and Lightspeed Loyalty
- Time spent entering new inventory reduced from days to minutes
- Access to customer, inventory and sales data increased with mobile capabilities
Battling an outdated system and manual processes
For nearly 30 years, Opulence of Southern Pines has cultivated a loyal customer base with its exceptional product selection. However, to continue their success, they recognized the need for improved inventory management across their stores.
Frequent connectivity issues with their old system hindered communication between stores, preventing inventory checks. Owner Tanda Jarest even had to print out information from her POS whenever she wanted to go off-site. This outdated system struggled to support their multi-store operations, leading to operational silos and inefficiencies.
Adopting a modern solution that changed everything
Tanda decided to make the switch over to Lightspeed for its “intuitive and user-friendly” platform, she says. The set up was quick and easy with the help of the onboarding team, and training her staff has been just as effortless. “I can start an employee on it in the morning, and by the afternoon they’re running it,” she says.
She especially appreciates the features that keep her connected, save her staff time and support her multi-location operations.
My favorite feature is the inventory control...if my team needs something from another store, they'll do a stock transfer, the other store gets it, they pull the merchandise, and it arrives within a week. It runs very smoothly.
Tanda Jarest, Owner, Opulence of Southern Pines
Operational excellency across the entire business
Since implementing Lightspeed, Opulence of Southern Pines has experienced significant operational improvements. Entering new inventory into the system, which previously took 2-3 days to complete, can now be done in a matter of minutes, thanks to streamlined processes and the ability to export and bulk-edit information.
What’s more, the recent launch of a new loyalty program is helping Tanda foster deeper customer relationships, promoting repeat business and enhancing overall customer satisfaction.
With Lightspeed, my inventory is current. My stores can easily talk to one another, and managers from other locations can easily hop on and help out my staff. We've been very happy with it.
Tanda Jarest, Owner, Opulence of Southern Pines
A bright future ahead for Opulence of Southern Pines
Tanda plans to continue growing her customer base and enhancing the business’ overall performance. Her focus will remain on curating quality products that align with customer needs, ensuring the brand retains its unique position in the market.
Business type
Luxury home goods
Products used
Lightspeed Retail
Lightspeed Payments
Lightspeed Loyalty
Locations
United States
Lightspeed powers multi-location businesses worldwide
Learn more about Lightspeed’s POS and Payments solutions.
