Forward Furniture scales up seamlessly with Lightspeed & Cin7

As a growing business, Forward Furniture needed solutions that would grow with them.

Like many entrepreneurs, Tyson’s inspiration to start his own business came from a personal experience. While moving into his first place, he faced the reality of traditional furniture shopping: exorbitant prices and long, agonizing wait times. Seeing demand for more affordable, accessible pieces, Tyson began flipping furniture in his free time. While the sales were there, the business model wasn’t sustainable. He lacked consistent stock, and flipping used furniture meant hours of manual cleaning and repairs.

Driven to provide a better alternative, Tyson partnered with his own suppliers to launch Forward Furniture. Headquartered in Kelowna, British Columbia, the brand has since expanded to include franchise locations and an ecommerce presence. Now, customers far and wide rely on them for affordable furniture including couches, chairs and cabinet beds like the popular Olivia model.

Initially, Forward Furniture operated on manual spreadsheets. This would be simple enough for Tyson’s small business—or so he thought. Without a proper system, they started experiencing stockouts, longer fulfillment times and difficulty monitoring financials. They would sometimes lose track of what was ordered or accidentally mark items down too heavily, eating into their margins. It quickly became clear they needed to find a more tech-forward solution.

Forward Furniture attempted to weather the storm with inventory management software, but this alone didn’t solve their problems. Once they opened more locations and started transferring stock between stores, it caused discrepancies in their financial data. This proved it was time to implement something more robust and purpose-made for multi-location businesses.

Lightspeed and Cin7 were a breath of fresh air.

Tyson went into his search with a wishlist: he needed robust inventory management, of course, but also reliable payment processing, seamless integration with QuickBooks and overall, a scalable tech stack that would evolve with the business. Tyson found everything he was looking for and more in Lightspeed and Cin7.

Now that Forward Furniture is a multi-channel operation, Tyson is relieved he has solutions that work across his entire business, not just at one store. Lightspeed and Cin7 provide Forward Furniture with all the data they need to manage complex inventory, drive more sales and gain better visibility into overall business performance—not to mention eliminating their financial tracking issues when transferring stock. Their sales associates in particular enjoy using Lightspeed to see what’s selling, set goals and track their progress in real-time. 

And this visibility only gets better with Cin7. Cin7 seamlessly bridges their store, ecommerce, warehouse and 3PL inventory into one simple view in one platform.

Forward Furniture is going further, faster with Lightspeed and Cin7.

Using both Lightspeed and Cin7 has transformed the way Forward Furniture operates. Tyson highlights just how easy it is to access his most important data, and how much more confident he feels now in its accuracy. This is driving more informed and strategic business decisions, laying the foundation for a bright future for Forward Furniture.