CBD Kratom innovates across 62 locations with Lightspeed

“Running a business with this many stores, it’s really different than running a business with just a few stores,” says David.

Scaling up to 62 locations meant new challenges in implementing the CBD Kratom vision and keeping everyone on the same page. David couldn’t afford any distractions, and that meant finding a stable POS system to serve as CBD Kratom’s foundation. Most systems were either unfit for a CBD store, not strong enough to power such a large business or both.

“We decided to go the route of building a custom POS,” says David. “It did a lot of the things we wanted it to do, but it was extremely burdensome to manage that.”

Building a custom POS system required CBD Kratom to split their focus between being a multi-location retailer and their own software company. David started looking for a solution that would take that burden off his team’s shoulders without compromising on function.

“Lightspeed seemed like one of the only options that can do all of that,” says David. “It can manage multiple locations, can connect to our online site and help us further build the business.”

Lightspeed’s dedication to innovation and growth made the POS an ideal partner. According to David, Lightspeed felt like the first POS system built for a company of CBD Kratom’s size. “It was the first time I was like, this is something off the shelf that I can grab and it can do what I need it to do.”

With training from Lightspeed during onboarding, there was no downtime when switching.

“When we installed Lightspeed, all the feedback was this is great,” says David. “It was a much easier conversion than we thought it would be.”

Now that the CBD Kratom team doesn’t have to focus on maintaining their own POS system, they can put their energy into other areas of the business.

Using Lightspeed has opened up more effective workflows, like tracking data and managing reporting to optimize in-store offerings. They can manage the day-to-day sales, optimize their product offering, track data and plan for the future, knowing Lightspeed’s tools and teams have their backs.

“There will be new things coming out in retail in the next five years, and we want to have a partner like Lightspeed. They stay on top of those things and add those features to the company. I don’t want to need to build it myself,” says David.