CBD Kratom innovates across 62 locations with Lightspeed
Before CBD went mainstream, it was hard for people to find trustworthy wellness products in that space. That's why Founder and President David Palatnik opened the first CBD Kratom in Chicago in 2016. Today, they're a powerhouse of CBD retail, aided by innovative POS tools from Lightspeed that give the CBD Kratom team more time to focus on expanding operations, not maintaining their point of sale.
Lightspeed helps CBD Kratom put more time into growth
Before switching to Lightspeed, CBD Kratom relied on a custom, in-house POS to run their stores. With Lightspeed, they can redirect that time and labor to growing the business.
Locations across the US
- 62+
How CBD Kratom grows with Lightspeed
- Live reporting for all stakeholders
- Better targeted promotions to promote top income generating items
- Lightning fast service with extra registers at employees' fingertips
- Data-driven marketing across channels powered by sales history and automation
Meet CBD Kratom, one of the first CBD stores in the world.
“Running a business with this many stores, it’s really different than running a business with just a few stores,” says David.
Scaling up to 62 locations meant new challenges in implementing the CBD Kratom vision and keeping everyone on the same page. David couldn’t afford any distractions, and that meant finding a stable POS system to serve as CBD Kratom’s foundation. Most systems were either unfit for a CBD store, not strong enough to power such a large business or both.
CBD Kratom needed a POS that could handle their fast growth.
“We decided to go the route of building a custom POS,” says David. “It did a lot of the things we wanted it to do, but it was extremely burdensome to manage that.”
Building a custom POS system required CBD Kratom to split their focus between being a multi-location retailer and their own software company. David started looking for a solution that would take that burden off his team’s shoulders without compromising on function.
Then David found Lightspeed, a POS system built for multi-location businesses.
“Lightspeed seemed like one of the only options that can do all of that,” says David. “It can manage multiple locations, can connect to our online site and help us further build the business.”
Lightspeed’s dedication to innovation and growth made the POS an ideal partner. According to David, Lightspeed felt like the first POS system built for a company of CBD Kratom’s size.
“It was the first time I was like, this is something off the shelf that I can grab and it can do what I need it to do.”
With training from Lightspeed during onboarding, there was no downtime when switching.
“When we installed Lightspeed, all the feedback was this is great,” says David. “It was a much easier conversion than we thought it would be.”
I would highly recommend Lightspeed to anyone. You don't need to be a genius to use it. It's very simple to use, even though it does very, very complex things.
David Palatnik, Founder and President, CBD Kratom
A renewed focus on innovation with Lightspeed.
Now that the CBD Kratom team doesn’t have to focus on maintaining their own POS system, they can put their energy into other areas of the business.
Using Lightspeed has opened up more effective workflows, like tracking data and managing reporting to optimize in-store offerings. They can manage the day-to-day sales, optimize their product offering, track data and plan for the future, knowing Lightspeed’s tools and teams have their backs.
“There will be new things coming out in retail in the next five years, and we want to have a partner like Lightspeed. They stay on top of those things and add those features to the company. I don’t want to need to build it myself,” says David.
Business type:
CBD
Products used:
Lightspeed Retail
Lightspeed Advanced Marketing
Locations:
USA
Spend less time managing your POS so you have more time for your business
Lightspeed POS makes complex retail simple.