Lightspeed Commerce Inc., the unified omnichannel platform powering ambitious retail, golf and hospitality businesses in over 100 countries, today announced Lightspeed Tempo, a revolutionary service pacing intelligence built into Lightspeed Restaurant. Tempo transforms how restaurants manage the rhythm of service, enabling operators to deliver consistently elevated dining experiences at scale.
For decades, restaurant pacing has relied on intuition — seating guests, firing courses, and presenting checks at the right moment has been as much art as science. But with staffing challenges and rising guest expectations, maintaining flawless pacing has become harder than ever. Lightspeed Tempo changes that, transforming pacing into a measurable, coachable, and repeatable advantage.
Tempo uses real-time dining flow data to guide servers and managers through every key service moment, from first seat to final bill, ensuring every guest experience unfolds at the perfect rhythm. The result: happier guests, faster table turns, and more confident, high-performing staff.
“Tempo is a ground-breaking new solution that turns the hidden art of pacing into a performance metric restaurants can manage,” said Adoniram Sides, Senior Vice President, Hospitality, at Lightspeed. “By translating real-time dining activity into actionable insights, operators can coach their teams to perform at their best, increase covers, and deliver service that drives loyalty.”
According to Lightspeed’s latest Hospitality Report, nearly one in three diners have walked out of a restaurant before placing an order, most often due to long wait times. Another third said they would not return after experiencing delays or cold food. In an environment where foot traffic is down and every table counts, these moments of friction directly impact revenue and repeat business. Tempo helps eliminate these gaps by giving teams visibility into pacing patterns and guiding them to deliver precise, anticipatory service every time.
By combining data-driven intelligence with the intuitive workflows Lightspeed Restaurant is known for, Tempo represents another leap forward in Lightspeed’s mission to empower restaurateurs with smart, scalable technology that simplifies operations, elevates guest experiences, and fuels growth. Now available to Lightspeed Restaurant customers, Tempo will continue to expand in delivering additional insights and connectivity between Lightspeed systems, such as Lightspeed’s Kitchen Display, and Pulse.
