Urban Garden's checkout is 10x faster with Lightspeed

It all started with a slow checkout on an old POS

For years, Urban Garden used the same, inadequate POS. The worst part about it, Jessica says, was how it performed at checkout. “It was the slowest checkout process you could imagine…it was just agonizing,” she explains.

When their POS system was discontinued, Jessica had the opportunity to upgrade. She explored several options, but found that many were built primarily for ecommerce, or were too simple to handle all her SKUs. To migrate all the SKUs over to another system, she was quoted thousands of dollars and up to three months of time to complete it.

Jessica found everything she was looking for and more in Lightspeed

Jessica started using Lightspeed on a free trial, and was immediately impressed. She was able to import all her inventory quickly and accurately, with the help of Lightspeed’s customer service.

Getting her employees on it was just as easy. Unlike their old system, Lightspeed was intuitive and easy to learn, allowing cashiers to master it quickly.

As Jessica says, “you make money by making your cashier’s job as easy as possible,” and Urban Garden has proven that true. With newfound confidence in her cashiers, Jessica has been able to step away from the POS completely, reallocating her time to focus more on growing her business.

Now, she has more time on her hands and more money in her pocket

According to Jessica, checkout is now “10 times faster” with Lightspeed, and lines are “5 times shorter.” She cites the incredibly fast payment processing as the biggest driver. “With Lightspeed, once I save the total, it takes two seconds.”

Additionally, Jessica and her team no longer have to worry about outages thanks to Lightspeed’s unified POS and payments platform.

“In all the years we’ve been in business we have probably had 10 or more credit card readers, this is the only one that has never failed us.”

With the checkout running so smoothly, Jessica is saving on labor costs. She’s also using data from her Lightspeed POS to further optimize schedules, analyzing peak times to ensure she has the right staff on the floor.

Beyond the checkout, Jessica has majorly upgraded her inventory management.

She says, “the only way I can make accurate decisions is by going back to my reports,” and with Lightspeed, Jessica can pull all the reports she needs without being tethered to the POS.

“I can be out shopping and I can see if we’re busy, if we’re making sales, and that’s huge for me. If I need to update or change something, I can do it right on my phone…it’s the most amazing thing.”