Duddington’s gained full control over their stock with Lightspeed
Duddington’s began as a furniture and art store in Saint Augustine, Florida, selling antique pieces carefully selected by owner Amelia Duddington. Over the years, it’s transformed into a home goods, gift and jewelry store, offering smaller tokens for Saint Augustine visitors to take home from their visit. Although popular with tourists, Duddington’s also has a loyal base of shoppers who keep coming back to see what new items Amelia has in stock.
Lightspeed helps Duddington’s make data-driven decisions
Whether it’s scarves, cards or anything in between, Amelia knows exactly what to sell and how to sell it through the insights she’s gained from Lightspeed.
Powered by Lightspeed for
- 6+ years
ROI Checklist
- Tracks inventory in real time
- Centralizes sales, customer and product data
- Allows Amelia to access her store from anywhere
- Enables the team make evidence-based business decisions
- Gives Amelia insight into who her shoppers are and what they're looking for
Duddington’s needed a new solution for their new business model
Since Duddington’s started as an antique store, they didn’t immediately require a point of sale system. Each item was one-of-a-kind with fluid pricing. But once Duddington’s changed their business model, their needs changed as well. As Amelia started ordering new inventory in large quantities, increasing her SKU count, it became clear that Duddington’s needed a POS to track inventory and sales.
Lightspeed helped Duddington’s gain full control over their stock
In searching for a solution, Amelia found Lightspeed through online reviews. She chose it specifically for its built-in inventory management system and reporting capabilities that reviewers raved about.
Now, Lightspeed gives her new insights into her product performance that are shaping her business decisions. She says, for example, “I can just tap on scarves and I can see how many we’ve sold, how many we have in stock, how quickly they’ve sold and when they’ve sold. It shows me every little detail.” And the best part is that it’s all clear, centralized and easily accessible.
She highlights that it’s especially easy to access from her iPad, which she takes everywhere to stay connected to her store. “I can be at brunch and access my Lightspeed for whatever my shop needs,” she says. What’s more, the simple interface and clear organization makes it easy for Amelia to keep track of all her suppliers and purchase orders.
Lightspeed has absolutely nailed it with inventory management. It’s brilliant.
Amelia Duddington, Owner, Duddington’s
Amelia makes informed business decisions with insights from Lightspeed
Digging into the data, Amelia has come to better understand who her shoppers are and what they’re looking for, which then informs her ordering and merchandising. “I’m able to make informed decisions in a way that I wasn’t able to before without that information,” she says. Her cards are a perfect example of that; Lightspeed showed her just how many she was selling in a given period, which was more than she expected. Now, she knows exactly how many to order to meet her customers’ needs.
With Lightspeed, you can drill down into any piece of information you want.
Amelia Duddington, Owner, Duddington’s
The Duddingtons are continuing their journey with Lightspeed
In the near future, Amelia looks forward to helping her daughter embark on her own retail journey. When she does, Lightspeed will be their POS of choice. They’ve decided to implement Lightspeed for its unmatched inventory management, and to ensure that Amelia has the ability to help her run the store remotely.
Business type
Jewelry & Gift shop
Products used
Lightspeed Retail
Lightspeed Payments
Location
United States
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