Lightspeed OnSite
is retiring

OnSite is reaching its end of life on March 31, 2021, meaning service and support will no longer be offered. Read on to find out what this means for your business.

Lightspeed OnSite<br/>is retiring

We thank you for using OnSite and hope that it served you well.

As users of the first product in the Lightspeed suite, many of you have been customers of ours for a long time. Thank you for your loyalty over the years. You have been a key part of our growth as a leader in retail technology.

OnSite entering End of Life will allow us to focus extensively on the development of cloud-based tools that will help retailers adapt to an ever-changing market. Now more than ever, it is clear that the future of retail POS systems requires flexibility and adaptability, which we believe Lightspeed Retail is better suited for.

We thank you for your support with this change. We value your business and hope you’ll consider switching to our cloud-based solution, Lightspeed Retail.

What happens now?

What happens now?

Please call our dedicated team at 1-855-251-3179 to understand the implications of this change for your business, discuss your options, and decide what will be best for you. We’ll help you make an informed decision and support you in any way that we can ahead of the March 31st 2021 End of Life date.

If you're interested in switching to Lightspeed Retail, we'll be here to help with every step of the process. We’ll take you through how Retail would work for your business, provide personalized 1:1 onboarding and optional staff training. We can even help you migrate your data.

Get to know Lightspeed's End of Life milestones

Frequently Asked Questions

What happens to my Lightspeed subscription or contract?

Please call our dedicated team at 1-855-251-3179 to learn more about the specifics for your plan.

What is the plan for payment provider support for OnSite after End of Life?

If you are currently processing integrated payments through Moneris, Tyro or Cayan and have a perpetual contract, nothing about your workflow should change past End of Life.

As of OnSite 2019.2, no other payment gateways are supported for OnSite. If you wish to update to the latest version of OnSite, you will need to switch to Cayan or Moneris to continue offering integrated payments, either directly through them or by using Cayan as a gateway for select processors. If you wish to use unsupported payment processors, your payments workflow will change to be unintegrated.

Are there any plans for future updates to OnSite as of this time?

In October 2019, we released OnSite 2019.3 to ensure Apple compatability. A final Apple compatability release is planned for fall 2020. This release will ensure macOS 11 (Big Sur) compatibility.

To learn more about the system requirements of your OnSite version, please visit our Help Center.

No other updates are planned for OnSite beyond the fall 2020 release.

What can Lightspeed Retail offer me?

Migrating to Retail will allow you to work anywhere—so you can oversee your entire operation and scale with ease no matter what happens to come your way. You'll still have access to key features from Lightspeed such as reorder points and built-in reports, but now you'll have them wherever you want, on your terms. You'll also be set up to continue changing and growing to serve your customers with a solution ready to tackle the future of commerce.

Will you help me switch to a different POS than OnSite?

We value your business and hope you stay with Lightspeed. If you decide to move to a different company, we will be able to help you out until March 31st, 2021.

If you wish to switch to Lightspeed Retail, we'll help you out with a personalized business consultation, 1:1 onboarding, a webinar to educate you on the switching process and the option to migrate your data, including your sales history, with DOOSYNC.

If you wish to switch to a non-Lightspeed POS, we can help you export your data from your Lightspeed server. Your new POS's support team will be responsible for helping you import your data into your new system.

Contact us for more information

Questions about End of Life? Not sure which contract you have? Curious about how switching to Lightspeed Retail could benefit your business? Let's chat.