Lightspeed OnSite
is retiring

OnSite is reaching its end of life on March 31, 2021, meaning service and support will no longer be offered. Read on to find out what this means for your business.

Lightspeed OnSite<br/>is retiring
What End of Life means for your monthly subscription

What End of Life means for your monthly subscription

As a business with a monthly subscription to OnSite, you will no longer have access to OnSite as of March 31, 2021.

We value our OnSite customers as important members of the Lightspeed family. To help you remain with Lightspeed, we're here to aid with the migration process to Lightspeed Retail. With your account manager, we'll take you through how Retail would work for your business, personalized 1:1 onboarding and optional staff training.

We thank you for using OnSite and hope that it served you well, but will now be focusing on the development of our cloud-based solution, Lightspeed Retail. Now more than ever, we believe that retailers need flexible, access-anywhere solutions to help them adapt to industry changes and build future-proof, omnichannel businesses.

We’d love to help you migrate to Lightspeed Retail and start getting all the benefits of our modern, cloud-based tools. We'll walk you through how Retail would work for your business, providing personalized 1:1 onboarding and optional staff training. We can even help you migrate your data, either through DOOSYNC or our support team.

What End of Life means for your perpetual contract

What End of Life means for your perpetual contract

If you have a perpetual OnSite contract, you'll be able to continue using OnSite beyond the End of Life date, but it will only function as long as you stay within the system requirements of your OnSite version.

After March 31, 2021, no OnSite support will be provided and Lightspeed eCom will no longer function with OnSite.

This change will allow us to focus extensively on the development of the cloud-based tools that power Lightspeed Retail. Now more than ever, it is clear that the future of retail POS systems requires flexibility and adaptability, which we believe Retail is better suited for. We thank you for using OnSite and hope that it served you well. We hope you’ll consider upgrading to our cloud-based solution, Lightspeed Retail.

Migrating to Retail will allow you to work anywhere—so you can oversee your entire operation and scale with ease no matter what happens to come your way. You'll still have access to key features from Lightspeed such as reorder points and built-in reports, but now you'll have them wherever you want, on your terms. You'll also be set up to continue changing and growing to serve your customers with a solution ready to tackle the future of commerce.

If you're interested in switching, we'll be here to help with every step of the process. With your account manager, we’ll take you through how Retail would work for your business, providing personalized 1:1 onboarding and optional staff training. We can even help you migrate your data with DOOSYNC.

What End of Life means for your perpetual contract with maintenance

What End of Life means for your perpetual contract with maintenance

If you have a perpetual OnSite contract, you'll be able to continue using OnSite beyond the End of Life date, but it will only function as long as you stay within the system requirements of your OnSite version. You will no longer be billed for or receive the benefits associated with your maintenance plan beyond the End of Life date.

After March 31, 2021, no OnSite support will be provided and Lightspeed eCom will no longer function with OnSite.

This change will allow us to focus extensively on the development of the cloud-based tools that power Lightspeed Retail. Now more than ever, it is clear that the future of retail POS systems requires flexibility and adaptability, which we believe Retail is better suited for. We thank you for using OnSite and hope that it served you well. We hope you’ll consider upgrading to our cloud-based solution, Lightspeed Retail.

Migrating to Retail will allow you to work anywhere—so you can oversee your entire operation and scale with ease no matter what happens to come your way. You'll still have access to key features from Lightspeed such as reorder points and built-in reports, but now you'll have them wherever you want, on your terms. You'll also be set up to continue changing and growing to serve your customers with a solution ready to tackle the future of commerce.

If you're interested in switching, we'll be here to help with every step of the process. With your account manager, we’ll take you through how Retail would work for your business, providing personalized 1:1 onboarding and optional staff training. We can even help you migrate your data with DOOSYNC.

Get to know Lightspeed's End of Life milestones

Frequently Asked Questions

What is the plan for payment provider support for OnSite after End of Life?

If you are currently processing integrated payments through Moneris, Tyro or Cayan and have a perpetual contract, nothing about your workflow should change past End of Life.

As of OnSite 2019.2, no other payment gateways are supported for OnSite. If you wish to update to the latest version of OnSite, you will need to switch to Cayan or Moneris to continue offering integrated payments, either directly through them or by using Cayan as a gateway for select processors. If you wish to use unsupported payment processors, your payments workflow will change to be unintegrated.

Are there any plans for future updates to OnSite as of this time?

In October 2019, we released OnSite 2019.3 to ensure Apple compatability. A final Apple compatability release is planned for fall 2020. This release will ensure macOS 11 (Big Sur) compatibility.

No other updates are planned for OnSite beyond the fall 2020 release.

Will you help me switch to a different POS than OnSite?

Whether you wish to stay with Lightspeed or switch to a different company, we will be able to help you out until March 31, 2021.


If you wish to switch to Lightspeed Retail, we'll help you out with a personalized business consultation, 1:1 onboarding, a webinar to educate you on the switching process and the option to migrate your data, including your sales history, with DOOSYNC.


If you wish to switch to a non-Lightspeed POS, we can help you export your data from your Lightspeed server. Your new POS's support team will be responsible for helping you import your data into your new system.

Contact us for more information

Questions about End of Life? Not sure which contract you have? Curious about how switching to Lightspeed Retail could benefit your business? Let's chat.

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