How can I get technical assistance?
Technical support is available 24/7. Click here for all the ways to get in touch with our Support team.
I have questions about my onboarding steps. Who can I speak to?
If you have any comments, questions, or concerns about your move from OnSite to Retail, we're here to support you. Please contact our Customer Success team at 1-844-365-2868 (Toll-Free).
How do I sign into Lightspeed Retail?
Click here for detailed instructions.
Where can I get more information about switching from OnSite to Retail?
Click here for help articles that outline the process and the differences between the two systems.
Once I get started with Doosync, when will I need to switch to Lightspeed Retail?
We prefer the term transition rather than a switch; you’re in full control of when you officially switch to using Lightspeed Retail full-time.
In more detail, Doosync will migrate most of your data while you continue to sell on OnSite, business as usual. During this time, you’ll learn how to use Lightspeed Retail, set up the basics, and agree on a final go-live date. The day before the final go-live date is when Doosync will update your quantity on hand (QOH) as well as customer and vendor data so your new system is ready for you to start using full-time the next day.
If you have any questions or concerns about this that may prevent you from moving forward with starting or completing the data migration, please get in touch with your Onboarding Coordinator.
I have questions about my contract or license expiry date. Who should I speak to?
Please speak with your Account Manager.
I plan to use an iPad but it hasn’t arrived yet. Can I get started without it?
Absolutely! It’s easier to configure your settings on a desktop computer so that’s what we recommend. Once your iPad arrives, simply visit the app store to download the Lightspeed Retail POS app and log in with the same credentials as your desktop—the power of cloud-based technology!
How can I ensure my data transfer goes smoothly?
We’ve got 5 tips for you:
1. Check out the transition guide to get a refresher on what data will be migrated and the differences in POS features and workflows.
2. Be available and responsive to keep things moving.
3. Voice your concerns or questions to your Onboarding Coordinator if anything comes up.
4. Mark your old products as Non-Current in OnSite so you’re working with clean data in Lightspeed Retail.
5. Get started ASAP and use your calendar to schedule key milestones.
I have Lightspeed eCom. How does that migration work?
We have a team available to migrate most of your information from your OnSite connected eCom to your new Retail connected eCom. Click here for more information.