Bicycles Quilicot manages 10,000+ SKUs and 205,000+ customers with Lightspeed

Long-time Lightspeed retailers

Bicycles Quilicot has been part of the Lightspeed family for over a decade. After moving away from a PC-based system in 2010, the team transitioned to Macs and adopted Lightspeed OnSite to modernize their operations. The switch centralized their data and streamlined daily workflows across their growing number of stores.

As the business evolved, Bicycles Quilicot upgraded to Lightspeed Retail to take advantage of its cloud-based flexibility and powerful features. 

Today, with multiple physical locations, an online presence and up to 120 employees during peak season, the team at Bicycles Quilicot depends on Lightspeed to manage their extensive catalog, unify customer data and handle service orders like bike repairs.

And because Lightspeed works seamlessly across devices and locations, their staff can stay productive wherever the work happens.

“Lightspeed is easy to use across multiple devices and locations. We use it on Mac, iPad, and PC, and it works great in-store and at events,” explains André-Philippe Ethier, Director of Operations at Bicycles Quilicot.

Managing inventory and services in one platform

With over 350 brands and tens of thousands of SKUs, Bicycles Quilicot uses Lightspeed to keep inventory organized and accessible. They use Lightspeed to track every product (from bikes and parts to apparel and accessories) and ensure accurate stock levels across stores.  The team also leverages Lightspeed’s reporting features to monitor performance and make smarter inventory decisions across all locations.

On the service side, Lightspeed’s built-in repair and service module helps the team handle everything from quick tune-ups to major overhauls. Each work order is tracked within the same system, so staff can see parts used in repairs and maintain consistent service standards. 

Because they’re able to manage inventory and services in one place, the business operates more efficiently. Thanks to Lightspeed, the team keeps products and service orders perfectly in sync.

 Bicycles Quilicot also uses NuORDER by Lightspeed to connect with key suppliers. This speeds up the team’s purchasing process and keeps product sourcing efficient. 

Plus, Lightspeed Retail’s catalog integration, which streamlines importing product data and reduces manual entry, helps the team move quickly when adding new items and attaching them to work orders.

Exceptional customer experiences across multiple stores and channels

With a database of more than 205,000 customers, Bicycles Quilicot delivers seamless experiences across all its touchpoints. Thanks to Lightspeed’s centralized system, every store has access to the same shopper data.  

Even online, the experience stays connected. Bicycles Quilicot’s online store is synced with Lightspeed, so web orders and in-store purchases share one source of truth. Whether a customer shops online or visits a location for service, their information, purchase history and preferences are always updated. 

As André-Philippe explains,  “If a customer buys something in the store and then two weeks later wants to buy something on the web store, their account will already be created.”

In addition to unifying their channels, Lightspeed’s steady rollout of easy-to-adopt features helps Bicycles Quilicot continually improve their operations and enhance the customer experience.

“Lightspeed launched new features, including item fees, that we really appreciate. Lightspeed is improving regularly and it’s easy to take advantage of those new capabilities.”

What’s next for Bicycles Quilicot ?

Looking ahead, Bicycles Quilicot plans to grow its footprint by potentially opening new locations. With Lightspeed, scaling is a breeze because each new store can connect to the same unified system for inventory, sales and customer data.

As Bicycles Quilicot rides into its next century, the team is confident that Lightspeed will continue to be a reliable partner for growth.