Retail Help Centre

Articles for Lightspeed Partners

How do I contact retail support?

The Retail POS global Retail Support teams are here to assist you 24/7! There are multiple ways to get in touch with your query, use the below methods to contact Retail Support.

Recommended hardware and computer specs for Retail POS (X-Series)

See a list of recommended hardware to use with Retail POS. This includes tested and supported receipt printers, barcode scanners, cash drawers, and label printers.

Setting up your Dymo 450 Turbo Label Printer for Windows PC or Mac

Before printing from your Dymo, make sure you have the correct Label sizes supported with Retail POS.

Setting up the WisePOS E terminal with Lightspeed Payments for Retail POS (X-Series)

Lightspeed Payments provides everything you need to process sales and get paid. To get set up with Lightspeed Payments in Retail POS, follow the steps below

Importing products in bulk

Using a spreadsheet (CSV, XLSX, or XLS) to format product data quickly, you can easily import products into your Retail POS store in bulk.

Product details are moving to the catalog

We’re streamlining how you view your products in Retail POS. Previously, clicking on a product would take you to the product details page. After this change, clicking on a product will now take you directly to the edit product page.

Setting up your outlets and registers

Whether you're a single location, single register business, have multiple locations with multiple registers, or anything in-between, Retail POS can be customized to suit your needs!

Troubleshooting receipt printers on iOS

If you are having trouble with your receipt printer while on your iPad, here are a few steps to solve them.

Troubleshooting your Lightspeed Payments for Retail POS (X-Series)

If you are having trouble with Payments for Retail POS, here are a few ways to solve it.

Two-factor authentication (2FA) in Retail POS (X-Series)

Reduce the risk of internal/external fraud, identity theft, and protect your business from attacks that may compromise your data by enabling two-factor authentication.

Retail POS (X-Series) setup checklist

Ready to get started with Retail POS? This setup checklist will help you configure Retail POS for your store, so can start selling in no time. Run through the steps below to get started!

Setting up Retail POS (X-Series) on iPad

The Retail POS app has been specially designed to be quick and easy for retailers to use on iPad. This guide will walk you through the process of setting up the Retail POS app.

Why are my sales lines "locked?"

When working on the sell screen, you may sometimes see items on the sale that are locked. These locked line items will have a small padlock icon on the right of the sales line, making them uneditable.