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Graeme Alexander is a Senior Content Specialist at Lightspeed. He has over 15 years of experience in the hospitality industry, including front of house, back of house, management, and ownership. He writes about his time spent on the front line.
Understanding credit card processing fees is one of the more difficult parts of being a business owner. Trying to grasp the difference...
According to the Lightspeed State of the Hospitality Industry Report 2026, health-conscious food is now the most requested menu feature...
According to the Lightspeed State of the Retail Industry Report 2026, 55% of New Zealand consumers say cost-of-living pressure influences...
From 1 July 2026, Australian employers will need to pay super guarantee contributions at the same time as wages instead of quarterly....
The first-ever Lightspeed Edge NZ saw retailers, industry leaders and technology teams gather at The Cloud in Auckland for an evening...
If you’ve seen the recent announcement from the Reserve Bank of Australia (RBA) around card surcharges, you’re not alone in wondering...
2025 was a bit of a year.In what began as something approaching normal for those in hospitality, things, as they often do, were quick...
Menus don’t sit still for long these days. They can’t.In a climate where costs keep shifting, ingredients swing in and out of reach...
Hospitality operators across Australia are quietly rewriting the rulebook. This year, contactless payment terminals top the list of...
In hospitality, the difference between a good menu and a great one often comes down to one thing: data.When it comes to designing a...
Retail’s always been a game of margins, and in a landscape of rising costs, fragile supply chains and fickle customer habits, those...
Surcharges have long sat at the centre of a hospitality tug-of-war. Customers question them. Operators rely on them. And somewhere...
In theory, Australian diners are united by a shared love of good food, good company and good value. But in practice? It depends which...
The Australian hospitality industry has always been driven by its ability to adapt. Whether responding to shifting diner preferences,...
I remember when I had my own place.I’d slipped the shackles of working for somebody else, and I could finally do things my way. No...
Australia is a nation of diners.It is part and parcel of Australian culture that we enjoy heading out to share a meal with friends...
The landscape of the restaurant industry is one that exists both in the physical and the abstract: it’s both brick & mortar and online...
Piccolo Me have created the universal cafe.Big call, I know, but it’s true.You see, they’ve managed to craft something in which...
Behind the scenes, St Kilda Football Club are constantly working to refine their operations. They’re striving to both grow and enhance...
There has been something of a tech revolution in the hospitality industry over the past few years.What started with a shift from bulky...
The Australian hospitality industry has, once again, celebrated its best and finest with the annual Good Food Guide Awards.Held in...
