Customer Experience

In the world of dining, first impressions are everything, and a well-set table plays a pivotal role in shaping those impressions.Whether...

Podium is a tool that helps retailers get more reviews with automated SMS Google Review invitations. It’s a great tool to have when...

Australia, with its diverse and incredibly dynamic market, stands as a crucible for retail evolution, a melting pot where consumer...

Coles and Woolworths have hit the headlines recently, and not for the right reasons. With several parliamentary inquiries into price...

If you’ve ever been to Bowral in the NSW Southern Highlands, you’ll know that it’s a town with a prestigious past. From its catalogue...

As we enter the new year and navigate through the first few weeks of 2024, it can be challenging to predict what evolving expectations...

The interplay between customer privacy and trust has become a delicate dance. As businesses strive to enhance operations through data...

Freshwater Brewing Co. and its on-site taproom, Freshie Taproom, is a new brewery with big ambitions. With a mission to make beer and...

At this year’s Melbourne Fashion Week Australia’s leading fashion and apparel retailers will gather to discuss the future of the...

After opening in Fitzroy, Melbourne, in 2014, Belles Hot Chicken has grown from a local favourite to a multi-venue, multi-city mainstay...

Your customers are the heart and soul of your business. And, you’ll likely want to keep them around. While it’s always important...

QR codes, it seems, are everywhere. From sports tickets to packaging, TV ads and hospitality venues, QR codes are increasingly utilised...

🎧 Prefer to listen? Press play below:     I distinctly recall a moment about a year ago. I was with some friends in Denver’s...

Here at Lightspeed, we’re all about the industry. We love everything hospitality brings to the table. We know and celebrate the diverse...

Lightspeed and OpenTable have joined forces in Australia. By combining their powerful platforms hospitality venues are now able to...

Aside from your eCommerce site’s overall design, professional-looking product photography will influence whether or not people decide...

Imagine it. Your restaurant gets an unexpected rush of customers. Great news! That means business is doing well — but the bad news...

Customer service is the cornerstone of a great restaurant experience, but what does that mean exactly? While each customer’s preferences...

The pop-up shop is no longer just a retail trend. It has become a staple part of many a retail strategy. From new brands looking to...

From the moment a customer pays for their purchase and checks out of your eCommerce store, their anticipation starts to build alongside...

In a year filled with negative events it’s always great to hear, and celebrate, good news stories. And boy is this an achievement!...