Retail

Let’s face it. We’ve all experienced bad customer service. Whether it’s long hold times, confusing communication, or an unsatisfying...

Customer loyalty programs focus on marketing to your existing customers with the goal of bringing back customers and encouraging repeat...

Whether you’re starting a new business or switching to a new point of sale (POS) system, you’re in the market for POS hardware—and...

  Note: We’ve provided Amazon links for each of the books below. However, please note, these are not affiliate links. We highly...

We’ve all heard the saying: “The customer is king.” It’s been written in retail articles, plastered on the walls of offices,...

Lightspeed has partnered with Google to offer retail merchants access to integrated local inventory ads, a way to bring shoppers in...

The pop-up shop is no longer just a retail trend. It has become a staple part of many a retail strategy. From new brands looking to...

US consumers spend over $100 billion dollars on gift cards every year. Whether you’re a restaurateur or retailer, a gift card program...

Any animal lover will tell you one thing: their pets are considered family as much as siblings and parents are. Without a doubt, they...

Today, people expect more than just a decent paycheck at the end of a 40+ hour work week. They want to feel that their work and effort...

2020 has been an exceptional year. Store closures and safety concerns have led retailers to reinvent themselves and find innovative...

Customer behaviour has changed—and Lightspeed is dedicated to helping our merchants adapt. We’ve been hard at work on a new addition...

COVID-19 is forcing us to reinvent our relationship with customers and how we serve them. Customer needs have not disappeared, but...

In a recent article, we delved into the relationship between costs and sales and how knowing your gross profit margin is key to retail...

Inventory control: That is, knowing exactly what products you have on the sales floor and in your stockroom (and how many you have)...

If you’re working in retail marketing, it’s very easy to get swept up in a sea of omnichannel beacons,experiential stores and the...

For people new to operating a retail store and managing inventory, it can be difficult to understand how barcodes, UPCs and SKUs work...

Chances are if you’re reading this, you’re either in the process of opening a retail store or you’re an existing store owner...

It’s the most wonderful time of the year. In retail, however, the time leading up to the holidays can also the busiest and most stressful...

As the old proverb says, “All work and no play makes Jack a dull boy.” For passionate entrepreneurs, however, work-life balance...

As the old proverb says, “All work and no play makes Jack a dull boy.” For passionate entrepreneurs, however, work-life balance...