Does Lightspeed offer a complete solution?

Lightspeed proudly offers a 360° unified solution. Having only one provider for your point of sale technology, payment services, hardware and support team saves you countless time and money. Plus, it makes running your business so much easier.

I currently have a contract with another payment provider. Can I switch?

Depending on which provider you currently have a contract with and what your terms are, the cancellations fees they impose will differ. Thankfully, the switch process to Lightspeed Payments is smooth sailing. Our friendly support agents take you from start to finish and make sure you’re running without a hitch before you go live.

Is hardware included in Lightspeed Payments?

Lightspeed hardware is sold separately. For security purposes, you cannot use any existing terminal hardware you might already have as these have not been injected with the certified firmware.

What is the average deposit time for funds with Lightspeed Payments?

With same-day and instant payouts, Lightspeed Payments provides a way for eligible merchants to request an instant deposit of their Lightspeed Payments balance to their bank account. These can be requested any time, including on weekends and holidays. Once a request has been submitted, funds are typically deposited in your account within 30 minutes. Outside of that, you can typically expect to see money deposited into your account within 2 business days after a transaction is made. Please note, that a number of circumstances may affect this timeline, including delays caused by bank systems or risk monitoring. For further details on when to expect your funds, please refer to our documentation on getting paid .

Does Lightspeed Payments have hidden fees?

Lightspeed Payments does not have any hidden fees. With Lightspeed you’ll never find a complicated or cryptic fee on your statement. The only thing you can expect is a £15 chargeback fee, should one even occur at all. We offer competitive rates and our experts are happy to tailor the right solution to fit your business. Visit our pricing page for more details.

What happens if I get a chargeback?

Chargebacks can happen and they are a reality no retailer can escape. Lightspeed Payments makes chargebacks much easier for you to deal with. You will be charged a single £15 fee and we will fight tooth and nail to dispute the claim on your behalf. We’ll assist you from start to finish and keep you updated on the status as the dispute progresses.

What card types can I accept with Lightspeed Payments?

Lightspeed Payments accepts all major credit and debit cards, including mobile payment methods. And the rate is always the same no matter what card your customer chooses to pay with. No surprises.

Can I use Lightspeed Payments for my Lightspeed eCom store?

You can definitely use Lightspeed Payments for your Lightspeed eCom store. It’ll save you lots of time, headaches and money. The second you turn on Lightspeed Payments, you instantly have both in-store and online processing. It’s that simple.

Where can I find all my payment related reports?

Your transaction and settlement reports are all in your Lightspeed ePOS, in the same place you run all your other standard reports from. Your deposits and batches are tracked in real-time, which makes reconciliation much faster and easier.

Can my customers see what they are purchasing and the prices of the items anywhere at checkout?

Yes. Lightspeed Payments merchants can provide pricing transparency for their customers using the WisePOS E device as a customer facing display with the web register.

I have more questions.

Did we miss anything? Get in touch with us to keep the conversation going.

LIGHTSPEED PAYMENTS

The built-in advantage for retail pros

Accelerate every day—and keep more of your profits—with the fast, frictionless features of Lightspeed Payments.

Talk to an expert

11%

increase in tips at South Bark Dog Wash

10x faster

checkout at Urban Garden

7h saved

per month at Rhéo Thompson Candies

Payments and ePOS, truly in sync.

Take back your time POS
ePOS and payments flow together for a single, reliable source of truth—no tedious reconciliation, no manual errors.
Eliminate unnecessary toil
Say goodbye to third-party integrations and vendors. Payments are built right in, and built for your ePOS.
Make smarter business decisions
Track performance across every location in real time, and dig into cross-functional data with automatic reporting.

Reliable offline mode

Checkout stays running smoothly even during internet and Wi-Fi outages, so you’ll never miss a sale.

24/7 support

One call connects to experts who understand your ePOS, payments and hardware end-to-end.

Secure transactions

Every Lightspeed transaction is backed by PCI-compliant security and fraud protection.

Get the most from every dollar.

More sales per hour
Serve more customers in less time with online payments, saved card information and lightning-fast checkouts.
Avoid hidden costs
Stay in control of spending with competitive, transparent pricing—and no unpredictable third-party fees.
Keep your cash flowing
Request payouts any time from your Back Office. Deposits arrive as soon as within a few hours, not days—even on weekends.

The choice of leading retailers.

Cleverly Wrapped
“It's better than anything I've used. All our customers just get emailed receipts. So, we are completely paperless”.
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Ghost Whale
“It reduces errors because I've got all the reporting in Lightspeed itself and I can tally that up within 24 hours to the payment that's gon
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K9 Active
“Getting the funding quite quickly is great. When I do the end of day consolidation, I know what's going into my bank account the next day.”
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Neal's Yard Remedies
"Lightspeed Payments was an obvious choice for us because of the security and simplicity it provides, and the integration with the system."
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Clapton Craft
"Since using Lightspeed, we have grown from five to nine shops and almost tripled our revenue."
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Isle of Skye Candle Co.
“In a matter of minutes, everything was up and running. The new card readers are easier to use for the customer. Plus, they’re really easy t
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Grow on your terms, in less time.

Multi-location made easy
Smooth and simple location management, whether you’ve got 2 stores or 20.
Gain a reputation
Build your brand on great service, reliable hardware and flawless transactions.
Focus on what matters
Less time spent manually reconciling and fixing errors means more bandwidth to grow your business.

Complete your checkout.

The latest devices for fast, frictionless service however your customers pay.

Smart Terminal V2

A sleek, portable payment solution. The dock creates a polished countertop setup and helps keep your terminal charged throughout the day.

iPad Stand

Turn your iPad into a complete, seamless retail ePOS system. The magnetic swivel allows both employees and customers to view the sale.

All-in-One Receipt Printer

Print customer receipts without the hassle. Simple and compact with versatile connectivity.

Bluetooth Scanner

Small, lightweight, and equipped with continuous scanning capabilities to make checkout a breeze.

Features that fuel growth.

Auto reconciliation

Eliminate manual reconciliation and close the day faster with automated matching.

Payouts on demand

Request a payout at any time or schedule same-day deposits that land as soon as within a few hours, not days—even on weekends.

Saved card on file

Store customers’ payment information for repeat purchases or on-account billing.

Surcharging

Easily add fees to eligible credit card transactions to offset processing costs.

Cardless refunds

Process refunds without requiring the customer to provide their card.

End-to-end reliability monitoring

Maintain high performance standards with oversight of your full payments lifecycle.

The lever to move your business forward.