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Hotel restaurant software

Hotel restaurant ePOS system designed for flexible customer service

Running your hospitality business has never been simpler with an ePOS that fully integrates with your PMS.

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The top hotel restaurant management software

Serve guests everywhere

From fine dining to room service.

Personalise guest experiences

With powerful insights and customer profiles.

Grow with a trusted partner

The first restaurant ePOS to integrate with property management systems

Your hotel and restaurant management working together as one.

Customise your hotel restaurant's ePOS system to make guests feel at home.

  • Offer your guests charge-to-room and connect your systems with PMS integrations
  • Fully customise your floor plans to accurately reflect your hotel restaurant
  • Build menus and assign them to different devices with menu management tools
  • Get to know your trends and data with built-in reports
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Manage multiple hotel restaurant locations with an all-in-one hotel ePOS.

Monitor your entire business with an ePOS that works for you. Opening a new location? Quickly add it in your hotel restaurant ePOS and start selling instantly. On-the-go? View key business metrics with the Lightspeed Pulse app.

  • Easily customise and create a new menu for each location or use a different menu for dine-in or room service
  • Offer contactless payments and handle all swipes, taps, tips and splits with an EMV-compliant terminal restaurant ePOS software at no extra cost
  • Provide guests with a seamless experience with shared customer data across locations, a key benefit of modern hotel restaurant ePOS systems.
  • Get the flexibility and access you need with our open API
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‘ One of the key selling points of Lightspeed is that it allows us to operate as five venues or 3,000–it’s scalable. ’
Marta Tokarz, Head of Beverage and Bar Operations, Cutbitt House

Deliver a frictionless unified payment experience.

Manage a range of payments directly from your Lightspeed Restaurant ePOS software and let customers pay the way they want.

Offer fast transactions wherever you are with credit card, debit card and mobile payments

Let your customers pay quickly at the table from your payment terminal - no more ePOS needed at hand

No hidden costs or installation fees

Rely on a team of experts for chargeback management and fraud assistance

Explore Payments

Offer an unforgettable dining experience.

Guests that have a great experience are the ones who recommend your hotel to their fellow travellers. Create the best first impression with Lightspeed's customer service tools built into your ePOS system and you'll start seeing stars.

  • Serve guests and take payments from anywhere on a cloud-based iPad ePOS system and built-in sign-on-screen feature
  • Keep your service going even if the wifi goes down with the LiteServer
  • Use tabs to seamlessly track guest charges from restaurant to bar to room service
  • Process orders in your hotel bar quickly with the Quick Service Mode
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Manage multiple revenue streams

Oversee your restaurant, bar and room service from one platform.

Seamless PMS integration

Connect your systems to make work flow.

Offer room service

Let your guests Order Anywhere.

Top hospitality tools available with Lightspeed

Unify your hotel operations and allow guests to check-in online with a mobile-friendly, cloud-based PMS system.

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Enable charge-to-room payment options by integrating Lightspeed with Oracle's PMS.

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Streamline communications and enhance guest experience through Protel's intregrated PMS.

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Automate accounting by creating smart connections between your accounting software and your PMS or hotel POS system.

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Hotel restaurant software that fits the way you work.

Save time and money with a cloud-based point of sale that helps you manage your restaurant and room service orders from the same system, and check in on your performance from anywhere.

  • Manage your hotel restaurant from anywhere, on desktop or iPad
  • Edit your menus and make mass changes fast with tools to push out updates in seconds
  • Assign user roles and permissions to bar, kitchen and wait staff
  • Get new staff up and working fast with an easy-to-learn POS system
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“All three of our hotel restaurants are connected to our PMS via Lightspeed. So whether a guest dines on our roof terrace, in our cafe or in our restaurant, we can charge their orders directly to their room.”

Aaron Resch, Boundary London
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“Inventory management is straightforward with Lightspeed. We can see where we stand with what we've got and use inventory reports to see if we’re going through too much, or not enough,”

Charlie Lee, General Manager, Da Terra’s.

Everything your restaurant needs in one easy-to-use platform.

Simplify your life by choosing a single technology partner for everything your business needs, from ordering and delivery to advanced insights into your business.

  • One trusted partner for all your needs
  • Fully integrated payments
  • Add new capabilities as your business grows
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Access easy funding for your hotel restaurant

Eligible customers get exclusive access to Lightspeed Capitial. Get the funding you need from your back office without applications, payment deadlines or red tape.*

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Considering the switch to Lightspeed?

Switching to Lightspeed is easy. From data migration to hardware and payments setup, our personalised support team is with you every step of the way.

  • Get Fast 24/7 personalised support
  • One-on-one platform onboarding
  • Dedicated Account Manager to answer every question

Sleek restaurant ePOS hardware.

From technology that lets you keep working offline to kitchen printers designed for humid environments, our top-quality restaurant hardware is tailored specifically to your needs.
Go ahead, turn up the heat—we can handle the hustle.

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The global partner for businesses that build.

Connect with us to find out how Lightspeed can help you grow.

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Your hotel restaurant management toolkit

Lightspeed is your partner in success.
Start optimising your operations with these free resources.

Restaurant customer service: ideas for delighting your guests

Frequently Asked Questions.

What is an ePOS system in hotels?

An ePOS (Electronic Point of Sale) system in hotels is a software and hardware solution that enables transactions and manages sales operations within the hotel. It is used in various areas of a hotel business, including restaurants, bars, clubs, spas and gift shops.

ePOS stands for electronic point of sale. In a hotel restaurant, an ePOS system refers to the hardware and software used to manage transactions, inventory and customer data. An ePOS works by processing payments and updating inventory in real time. To use an ePOS system, staff need to log in, scan products, accept payments and ensure the system updates inventory levels and sales data automatically. ePOS systems offer several advantages in the hospitality industry, including streamlined sales processes, accurate inventory tracking and improved customer management.

An ePOS is different from a payments system, but they work in tandem. From an ePOS, you can accept payments, manage inventory, view key business insights and more. Payment systems allow businesses to process payments and facilitate transactions via devices like payment terminals, card readers, etc. An embedded payment processor is one that is built-in to your ePOS, and transaction data is automatically recorded.

What is the difference between a hotel PMS and an ePOS?

Within the hotel industry the ePOS (eletronic point of sale) and PMS (property management system) serve different but frequently complementary functions.

The property management system (PMS) is the primary software hotels employ to manage their daily operations related to guest reservations and rooms. The PMS serves as a central hub for all guest activities within the space. The key functions of the PMS (property management system) are: reservations and bookings, guest check-in and check-out, room management (status, housekeeping), billing and payments, customer relationship management (CRM), reporting and analytics. Within the hotel, the staff that typically use the system are those working at the front desk, housekeeping and management.

The electronic point of sale system (ePOS) is used primarily for processing sales transactions. For a hotel, an ePOS is used in hotel restaurants and bars, onsite spas and gift shops. The ePOS facilitates the sales of goods and services, including but not limited to drinks, food, spa treatments and any retail items the hotel sells. Outside of this primary function, the point of sale tracks stock levels in the hotel bar, hotel restaurant and hotel gift shop. Integrations with an ePOS allow for guests to charge purchases directly to their room account. Staff have access through the ePOS to sales reporting and analytics. The typical users for a hotel ePOS are the bar, restaurant, spa and gift store staff.

How much does a hotel ePOS system cost?

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