Workshop

Revolutionise your service department

Workshop is the all-in-one business management solution designed specifically for service-led retailers. From bicycles, to jewellery and everything in between, we give you the tools to turn your back-of-house into a profit engine.

Why connect Workshop with Lightspeed?

• Never lose track of a repair: Create work orders in seconds, assign tasks to the right technicians and track every job from check-in to completion—with full transparency, including photo documentation.
• Seamless parts & inventory management: Parts used in repairs are automatically synced with your Lightspeed inventory. Order missing components directly from a work order and protect your margins with built-in pricing controls.
• Keep customers in the loop: Send automated SMS or email updates, share digital estimates, get faster approvals—without the constant back-and-forth and access a full service history log for every customer and item.

Turn insights into growth

Make smarter decisions with built-in reporting. 

• Efficiency: See which technicians are your top performers.
• Profitability: Identify which types of repairs generate the most margin.
• Turnaround Time: Track how long it takes to get a job out the door.

Built for service-first retailers

Unlike traditional retail systems, Workshop puts service at the heart of your business—bridging the gap between your shop floor and your workshop.

Ready to upgrade your workshop?

Connect Workshop with Lightspeed and unlock a faster, more efficient and more profitable way to manage your service operations.

Category:

Customer Service

Product:

Retail