Santo Remedio: powered by authenticity, elevated by Lightspeed

Santo Remedio, translating to "Holy Remedy," was co-founded by Edson and Natalie Diaz-Fuentes with one goal: to deliver the bold, authentic flavours of Mexico to London. Their first location in Shoreditch was a game-changer, where Edson’s family recipes and premium Mexican ingredients set the bar for what Mexican food in London could be.

Success followed quickly, and with its strong reputation, the brand grew to London Bridge, their flagship restaurant, and most recently to Marylebone. Each location offers a menu that showcases the kitchen’s expertise and a unique atmosphere tailored to the restaurant's location—while always delivering the same high expectations and unbeatable flavours.

Despite a tough landscape of rising costs and staffing struggles, Santo Remedio has not only survived but thrived. It’s now a powerhouse brand, known for its perfect balance of authenticity, innovation, and uncompromising quality—earning a loyal following and attracting new fans every day.

Santo Remedio needed a system that could keep up with their fast-paced service. As Operations Manager Denva Pierre puts it, “Our previous system was slowing us down rather than pushing us forward, and it couldn’t give us the support we needed as a small business. The deciding factor for us was Lightspeed’s ability to give tailored support no matter the size of the business.”

Backed by undeniable insight and Denva's thorough market research, Santo Remedio found that “Lightspeed came out on top, with its 24/7 support, ePOS stability, and levelled service”—equipping the business with what it needed to thrive.

From the get-go, Lightspeed’s implementation was a seamless upgrade for Santo Remedio. Denva shared that “The training took just two or three hours, and we were already using it easily and quickly. The system is simple and straightforward.”

Denva also spotlighted Lightspeed’s 24/7 support in action, saying, “If I ever don’t know how to do something, I call somebody straight away, get it fixed, and it’s sorted just like that.”

What’s more, Denva explains how this level of simplicity and efficiency trickles down from the highest levels of management to the front-of-house team members using it all day, “[staff] don’t need a training manual to use the system, it’s straightforward, easy and user-friendly.”

When asked about his favourite features, Denva begins, “Reporting is super easy, especially when it comes to finances. I love how simple it is to use the back office to process refunds—no need for the guest's card details, I can get it done quickly. Plus, the dashboard is incredibly user-friendly.”

This simplicity isn't just beneficial in the back office—it also makes a real impact on the FOH teams. “[For my front of house teams,] the difference is clear. Since we switched to Lightspeed, they no longer waste time matching PDQs to totals, which means no time wasted having to cash-up. Instead, they can clock staff out and cash up efficiently, saving us one to two hours every night.”

When time means money, these savings are significant. Yet, even with such speed and efficiency, peace of mind is always guaranteed, as Denva says “Everything goes into the cloud, and the chances of making a mistake when cashing up are zero to none. It’s all done for you.”

What stood out for Denva Pierre, when he chose to implement Lightspeed Tableside, was just how streamlined and sleek it made order management for his FOH teams. From tabletop ordering to mobile payment processing, “[Lightspeed Tableside] is like no other system. It’s perfect for quick service—at one table, staff can take a payment and print a receipt, and then immediately move to the next table to take an order, serving guests instantly.”

Specifically for al-fresco settings, “Tableside makes outside dining super easy, because they always work”, and with solid connectivity brings stable service. Denva goes on to explain that the implementation of this Lightspeed add-on “saves at least 30 seconds on each order, with no need to go back and forth.”

Santo Remedio is scaling with purpose, expanding confidently with Lightspeed. With all three locations already running on the platform and plans for future sites, Denva says, “We haven’t thought twice about using Lightspeed at every location.” Plus, their use of Lightspeed Capital for the Marylebone location highlights how their choice in ePOS supports not only their service, but their growth.

Looking ahead to 2025, Denva is embracing a digital-first, tech-driven future. “It’s an exciting time—the more technology we adopt to reduce our overheads, the better,” he says. However, growth is about more than just tech. Denva emphasises the importance of laying strong foundations before scaling further, stating, “We want each location to have its own feel and stand on its own two feet.”

Thanks to Lightspeed, Santo Remedio can focus on what matters most: delivering exceptional food and building a brand that stands out. As they expand, they continue to rely on Lightspeed to support their vision, ensuring their name becomes synonymous with quality and innovation in Southern Mexican cuisine.