• Get started with OnSite
    • Understanding the OnSite interface
    • Using OnSite keyboard shortcuts
    • Installation
      • Installation prerequisites
      • Installing OnSite
      • First time login and setup
      • Installing hardware
      • Setting up stations
      • Refreshing your license key
      • Upgrading your OnSite version
      • Upgrading your operating system
      • Moving your OnSite server
      • Uninstalling Lightspeed Server
      • Migrating from Retail to OnSite
    • Configuration
      • Configuring your store
      • Setting your company preferences
      • Setting the sales document ID
      • Setting currencies
      • Defining locations
      • Configuring email receipts
      • Defining payment methods
      • Configuring POS settings
      • Creating payment methods
      • Auto accepting credit card payments
      • Open till based on payment method
      • Setting your terms of payment
      • Setting up tills
      • Configuring Cayan Genius
      • Creating phrases
      • Troubleshooting connection problems
    • Searches
      • Creating Trackers
      • Doing Smart Finds
    • About OnSite documents
    • Keeping OnSite safe
  • Inventory
    • Inventory levels
      • Doing inventory counts
      • Determining inventory values
      • Troubleshooting Count Inventory levels
      • Setting inventory levels to zero
      • Writing off stock
    • Matrices
      • About matrices
      • Creating a color-size matrix
      • Creating color and size sets
    • Products
      • About products
      • About product workflows
      • Creating classes and families
      • Creating products
      • Creating custom fields
      • Setting up related products
      • Building and breaking apart products
      • Creating coupons and vouchers
      • Importing products
      • Making batch changes to products
      • Setting product information
      • Updating product costs
    • Purchasing
      • About purchasing
      • Setting up warehouses
      • Creating a PO from a text file
    • Suppliers
      • Creating suppliers
      • Importing suppliers
  • Taxes, pricing and costs
    • Taxes
      • Configuring taxes
      • Examples of tax scenarios
      • Setting tax-inclusive pricing
      • Changing your tax rate
      • Updating customer tax codes
    • About costs and prices
    • Changing cost averages
    • Creating pricing levels
    • Importing costs
    • Setting minimum margins
    • Setting quantity discounts
    • Setting up cash rounding
    • Setting selling prices
    • Troubleshoot zero cost inventory
  • Users
    • Adding user accounts
    • Setting up PIN login
    • Setting user privileges
    • Changing user passwords and PINs
    • Deactivating user accounts
  • Customers
    • About customers
    • Adding customers
    • Setting customer credit terms
    • Creating customer categories
    • Creating customer groups
    • Checking customer credit balance
    • Importing customers
    • Merging customers
    • Exporting customer email addresses
  • Accounting
    • About accounting in OnSite
    • Batch export to QuickBooks
    • Individual export to QuickBooks
    • Exporting to MYOB AccountEdge
    • Handling accounts receivable
    • Modifying posted invoices
    • Posting documents
    • Reconciling QuickBooks
    • Setting up GL accounts
    • Troubleshooting GL accounts
    • Backdating sales
  • Backup and restore
    • About backups
    • Running backups
    • Restoring backups
    • Troubleshooting backups
  • Gift cards
    • Configuring OnSite for gift cards
    • Selling gift cards
    • Applying a gift card to a purchase
    • Checking a gift card balance
    • Creating promotional gift cards
    • About Multi-Store gift cards
    • Recharging gift cards
    • Refunding funds to a gift card
    • Refunding a gift card balance
    • Cancelling a gift card
    • Refunding a gift card
    • Reprinting a gift card receipt
  • Jobs and timesheets
    • Working with jobs
    • Working with timesheets
  • Multi-Store
    • About Multi-Store
    • Setting up Multi-Stores
    • Doing Multi-Store inventory lookups
    • Doing Multi-Store returns
    • Transferring stock
    • Troubleshoot Multi-Store passwords
    • Using Multi-Store replication
  • OnSite POS
    • OnSite POS
      • About the OnSite POS
      • Configuring OnSite POS
      • Making OnSite POS sales
      • Putting OnSite POS sales on hold
      • Doing OnSite POS refunds
      • Voiding OnSite POS sales
    • OnSite iPad POS
      • About OnSite iPad POS
      • Setting up OnSite iPad POS
      • Creating POS product categories
      • Assigning product categories
      • Sales & returns in OnSite iPad POS
    • OnSite Mobile POS
      • About OnSite Mobile POS
      • Setting up OnSite Mobile POS
      • Making sales with OnSite Mobile POS
      • Using the Linea Pro sled
  • Printing
    • About printing labels
    • Configuring email receipts
    • Configuring printed receipts
    • Creating custom product labels
    • Creating customer labels
    • Doing batch printing
    • Printing labels
    • Setting the language for printed documents
    • Setting the number of invoices
    • Setting up full page printing
    • Setting up receipt printing
    • Printing tax invoice on documents
    • Troubleshooting printing
  • Reporting
    • Advanced Reporting
      • About Advanced Reporting
      • Advanced Reporting get started
      • Using the dashboard
      • Doing lookups
      • Generating sales reports
      • Managing users and settings
      • Viewing performance data
      • Advanced Reporting 2.0 FAQs
    • About reports
    • Running reports
    • Running End of Day reports
    • Running Intelligence reports
    • Running Sell Through reports
    • Running commission reports
    • Generating sales tax reports
    • Importing the Classic Report Pack
    • Importing and exporting reports
    • Changing usernames on sale documents
  • Sales
    • Refunds, returns and exchanges
      • About returns and exchanges
      • Doing exchanges
      • Doing returns
      • Issuing store credit
      • Refunding to a gift card
      • Refunding a deposit
      • Refunding a web order
      • Adding a return policy
      • Voiding an invoice
    • About sales
    • Creating quotes
    • Making sales
    • Giving discounts
    • Creating Sale Events
    • Troubleshooting a barcode scanner
    • Troubleshooting a card swipe
    • Troubleshooting open tills
    • Redeeming coupons and vouchers
    • Doing layaways
  • Service repairs and GSX
    • Creating SRO settings
    • Processing a service request order
    • Using service repair orders & GSX
    • Using Global Service Exchange (GSX)
  • OnSite with eCom
    • Setting up OnSite with eCom
    • Managing products for OnSite with eCom
    • Setting up web categories for OnSite with eCom
    • Setting up currencies for OnSite with eCom
    • Working with eCom orders
  • All Files

Lightspeed OnSite Help

 

Popular Articles

Installing OnSite

Configuring your store

Creating products

Installing hardware

Keeping OnSite safe

Configuring payment processors

Printing labels

Setting up receipt printing

Recent Articles

Setting up PIN login

Installing hardware

Lightspeed OnSite with eCom (BETA)

Setting selling prices

Working with timesheets

Setting user privileges

Creating pricing levels

Setting up Multi-Stores

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