What’s new in Lightspeed Restaurant with Loyalty?

Lightspeed Loyalty has now enabled SMS Short Codes in the US and UK!

What are short codes? Instead of SMS messages coming from a long-form phone number, they will be sent from a shorter, 5-digit number.

Here are some of the benefits users enjoy with SMS short codes:

  • Messages can now be sent at a rate of 100 per second, rather than the 1 per second with long codes
  • Short codes prevent SMS messages from being blocked by some cell phone carriers
  • US customers will now receive communication from the phone number 21282
  • UK customers will now receive communication from the phone number 60307
  • If a customer cannot be reached by the short code, a long code number will be used

Not a Lightspeed customer in the US or UK? Hang tight, short codes are coming to other regions soon!

Please note: In order for these changes to take effect, the Loyalty native app will need to be updated to the latest version (14.24)