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Welcome

Welcome to your onboarding hub! Get a birds-eye view of your next steps and links to resources.

We recommend that you bookmark this page and refer back to it to make sure you're on the right track.

Click through the menu and get started!


Review Getting Started

Getting Started is a guide in our Help Center and your go-to resource as you get started. It’ll give you a detailed overview of the entire software and hardware setup, complete with step-by-step instructions and helpful videos.


Sign in to your POS

Before you sign in for the first time, you'll need to create a password.

1. Visit the login page*
2. Enter the username you received by email
3. Click Forgot password
4. Follow the instructions to set your new password
5. Sign in using your new password

*Access the Lightspeed Retail login page anytime by clicking "login" at the top right corner of our website: https://www.lightspeedhq.com/login/


Attend the manager webinar

Get a live walkthrough of Lightspeed Retail in two interactive webinars with other vape shop owners. The webinars are hosted every week by our Product Specialists.

In ‘How to set up your account’, you’ll learn how to set up the basics including your tax settings, receipt settings, employee setup, and inventory.

Give us a call to reserve your spot : 1-844-365-2868 (toll-free)

Tip: Review Getting Started before your webinar. It’ll be easier to follow along.

Note: You won't need your hardware for this session.


Attend the all staff webinar

In ‘How to use the POS’, you’ll learn key workflows in the POS, such as how to make a sale, process a refund or exchange, make a special order, and open/close the register.

Give us a call to reserve your spot: 1-844-365-2868 (toll-free)

Tip: Invite your staff to attend to save time on training. Send them the webinar signup link and a link to Getting Started to make it easier for them to follow along.

Note: You won't need your hardware for this session.


Book your consultation

Your business is unique so your onboarding experience should be too. One of our Customer Success Managers will contact you to book your one-on-one consultation with a product expert.

Get expert advice and make sure your POS is optimized to suit the needs of your business.

Note: You won't need your hardware for this session.


Add your inventory

Whether you’re coming to Lightspeed from another platform or this is your first experience with a point of sale system, discover how easy it is to add items, customers, and vendors to your new POS.

Good news! Your JUUL products are waiting for you in your POS and all you need to do is adjust your stock numbers.

  • 1. Tip 1 - Start early! Setting up your inventory may take a bit longer than you expect. Get a head start, so you won’t be delayed later.
  • 2. Tip 2 - Use our CSV or Excel template as your baseline. Ensure that the fields in your spreadsheet match ours, or you may risk errors or delays with your import.

Setting up your iPad bundle

Watch our video or click the link below to follow the detailed instructions in our Help Center article. You'll also have access to the video and articles on your iPad Home screen, and you'll have a printed quick-start guide included in your hardware kit.

You'll receive a confirmation email with your iPad bundle tracking number. If you have questions about your hardware purchase, please contact your sales rep or email our billing team: [email protected]


Why Lightspeed

The POS made for vape shops

Elie shares 4 reasons to love Lightspeed, the only retail POS that helps you run your entire business.