Greensmere Golf Club
Carp, Ontario, Canada
Greensmere Golf Club is a Certified Audubon Cooperative Sanctuary, known for its lush greenery and a course level difficulty that is sought after by adept golfers. Located just outside Ottawa in Carp, Ontario, this golf club is brimming with sportsmanship and an unprecedented level of service for its members and guests alike. Tyler MacEachern, lifetime golfer, advocate of environmental preservation and Director at Greensmere, shares how he increases the profitability of his golf club with Lightspeed and Chronogolf’s cloud-based golf course management system.
Gaining better control of customer service
“Being a busy 36-hole golf facility, taking a high volume of calls while trying to serve customers in the pro shop is a challenge that Lightspeed and Chronogolf addresses head on,” explains Tyler. Before switching systems, there was no efficient way of collecting customer data so his staff would settle for writing down clients’ last names on a piece of paper in order to move on to the next call.
“With the integration of the cloud-based point of sale system, we’re now able to create a customer profile in one click, compile data visit after visit, accurately observe our golfers’ spending habits and just give better service all around,” Tyler confirms.
A sales screen staff love
“Our staff appreciates the sales screen most, simply because the customizable layout lets us add sub-menus, item and category buttons so that we can quickly add an item to a bill,” explains Tyler. If the item isn’t on the custom menu, we can find it instantly with the search function.
“Every so often, I have to go back to our old system to run a report or look up an account and that’s when I realize how much Lightspeed has improved everything for us — sales are made faster, it’s flexible and dynamic.”