To help deliver this knowledge, LXR&CO sales associates tote Lightspeed Retail-powered iPads around as they confer with clients and help them find exactly what they are looking for.
This ‘white glove service’ also extends to the company’s hotel outposts, notably at the Montage and Peninsula in Beverly Hills and the Four Seasons New York, which account for almost 20% of all sales. Hotel guests who are short on time don’t have to go out of their way: they simply pick what they like on their way to the hotel bar. A sales associate is ready to process the transaction on the spot or can take the checkout up to a client’s room, for absolute discretion.
Regardless of where the client is shopping, they often know what they want. LXR&CO has the type of clientele which is willing to drop $15,000 on a handbag – but not just any handbag, of course. They’re often searching for a unique model from a specific year, and this devotion drives them to explore every retail channel.
