Technical Customer Support Agent

Hi there! Thanks for stopping by  đź‘‹

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

VendbyLightspeed team is looking for new Customer Support Agents to join our team in London. Within the Support Team, your job will be to deliver an authentic and personalized support experience that our retailers will love.

What you’ll be responsible for:

First things first: you will get full training on our tools and product, and have shadowing sessions with the team. Once you’ll be up to speed, you will have 3 main responsibilities:

  1. Respond to technical support queries from our retailers by emails, phone calls or chat
  2. Coach our retailers so they can get the most out of our software
  3. Create knowledge articles to maintain and grow our help centre (because every problem should be solved once, right?

You will be collaborating with great team members on a day-to-day basis like Product Specialists, Team Leaders, Support Operations and of course our wonderful retailers!

You will be working an 8-hour shift between Tuesday-Saturday or Sunday-Thursday and will be required to work some public holidays.

Our office in London is still closed in response to the Covid-19 pandemic and when we do choose to reopen, it will done following government guidelines ensuring the safety of all our staff. The role will most likely start as a remote role until we reopen.

What you’ll be bringing to the team: 

  • Good level of autonomy from a previous work experience
  • Problem-solving skills: you don’t stop until you’ve found the solution
  • You’re comfortable working in an agile environment where things move fast
  • You love technology and get excited about helping people with technical queries
  • Bonus points for previous retail or tech support experience

What’s in It for You?

  • Opportunity to join a growing team, in a fast-paced, high-growth company
  • Work with a team of incredibly talented and forward-thinking people!
  • Work for a team that values hard work, and knows how to celebrate the wins
  • Amazing benefits & perks, including equity for all Lightspeeders

 

Who we are

Lightspeed (TSX/NYSE: LSPD) powers the businesses that are the backbone of the global economy.

Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine in over 100 countries. Lightspeed has offices in Canada, the USA, Europe, Russia and APAC.

We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!