We're in This Together: 16 COVID-19 Relief Plans for Small Businesses
Social distancing protocols are being encouraged or enforced around the world. While these are important measures for managing the COVID-19 pandemic, retail stores and restaurants are facing unprecedented challenges as a result.
At Lightspeed, we firmly believe small and medium businesses are vital to communities, and we want to help you get through this. In addition to our own resources and offers for Lightspeed customers, a number of other companies have put COVID-19 relief plans into place to help you maintain cash flow and reduce your expenses.
- eCommerce relief plans
- Marketing relief plans
- Delivery service relief plans
- Administrative expense relief plans
eCommerce relief plans
Help your customers keep shopping with you even during social isolation and quarantines.
- Lightspeed eCom
1. Lightspeed eCom
Offering: 3 months of free eCom integration.
You know who we are–we’re the all-in-one cloud-based POS system that’s dedicated to small and medium businesses.
To help retailers pivot to an eCom-first model for the duration of the COVID-19 pandemic, we’re offering Lightspeed Retail customers 3 months of Lightspeed eCom, free. Keep your sales going and keep business continuity for your customers by taking advantage of our offer.
You can get in touch about our offer by contacting your AM or by requesting to speak to an expert here.
Offering: omnichannel gift card functionalities with fees waived for 3 months, plus 66% off setup fee.
AdVision is a Lightspeed integration partner that offers web store development packages and applications to enhance your eCommerce site. It is available to retailers using Lightspeed eCom.
Many experts are encouraging customers to purchase gift cards to support their favorite local retailers. Integrating omnichannel gift card functionalities into your eCommerce store means those customers can keep shopping with you now, not later.
Get in contact with AdVision here.
Offering: curbside pickup capabilities and waived fees for adding new locations for existing customers. A 90 day trial period, discounts and flexible payment terms for new customers.
Accumula is a custom eCommerce integration developer. Their offer is open to any retailer using an eCommerce platform.
Existing customers can reach out to Accumula to add multiple locations to their integration for free. This will enable you to maximize the inventory you have available to sell through eCommerce, even if those locations are physically closed thanks to the COVID-19 pandemic.
New customers focusing on their eCommerce can try out Accumula’s suite of solutions with longer trial periods. When you’re ready to sign up, you can work with Accumula for flexible payment terms that allow you to accommodate your current retail reality in the face of COVID-19.
Get in touch with Accumula through their site here.
Offering: 50% off monthly subscription fees for 2 months.
OrderCup is an eCommerce shipping solution that helps you streamline your order fulfillment workflow. Their offer is open to new and existing customers using a retail eCommerce platform.
With OrderCup, you can set up an efficient shipping schedule to get orders out to your eCom customers without hassle. OrderCup supports global shipping, so you can start to build an international customer base to support your business.
Get in touch with OrderCup here.
Offering: 3 months completely free for new users
QuoteMachine is a Lightspeed Retail integration that lets you create interactive online quotes and invoices with integrated online payments. It is available for retailers.
Keep your sales going by taking orders from your customers via Facebook, over the phone, or email and pivot to prepaid takeout and deliveries. You can use QuoteMachine to send electronic receipts with online payments or send interactive quotes that let your customers choose from a list of products.
Marketing relief plans
Keep in contact with your customers, even during the COVID-19 pandemic.
- Marketing 360
Offering: 2 months free to new Retail customers in North America.
Ikeono is a Lightspeed integration partner that facilitates SMS communication with your customers. It is available for retailers using Lightspeed Retail or Chronogolf by Lightspeed.
With Ikeono, you can move to paperless receipts and work order quotes for customers who prefer a contactless experience.
In addition, you can keep in contact with customers who may feel unsafe being around large crowds. Ikeono could help you manage a temporary appointment system by giving you the tools to text customers when it’s their time to come into the store and shop.
See how you can get in touch with Ikeono about their offer here.
Offering: $100M in grants for small businesses.
Facebook is another big player who needs no introduction. To support small businesses through the COVID-19 pandemic, they’re offering $100M in cash grants and ad credits. This offer is open to businesses of all kinds, including retailers and restaurants.
Up to 30,000 businesses in over 30 countries will be chosen to receive grants and ad credits. Businesses interested in participating should sign up for updates from Facebook so they can apply as soon as the program opens.
Read about Facebook’s initiative here.
8. Top Rated Local®by Marketing 360®
Offering: Free Top Rated Local listing and Marketing 360 Reputation Management Product
Marketing 360 is a marketing platform that gives small businesses access to advanced marketing tools for promoting their brand. Marketing 360’s platform is available for all businesses, and their offer is available for integration with Lightspeed eCom.
Their Top Rated Local listing tool helps businesses track online reviews across multiple review sites. Business owners can create a Top Rated Local listing and use integrated tools to read and reply to reviews. Combined with the Reputation Manager, you can track your reputation and put the best foot forward for potential customers.
Get in touch with Marketing 360 here.
Delivery service relief plans
If you’re seeing less dine-in customers or you’ve closed your restaurant, delivery services can help you keep a steady stream of business.
- Lightspeed delivery integration
9. Lightspeed delivery integration
Offering: 3 free months of the delivery integration.
With restaurants around the world switching to delivery and take-out only models to help manage the COVID-19 pandemic, we’re offering Lightspeed Restaurant customers 3 months of free delivery integration.
Lightspeed’s delivery integration helps you connect to some of the biggest 3rd-party delivery aggregators. To optimize the experience for your diners and keep them coming back to your site, do a quick audit of your menu—the best delivery candidates are dishes that can travel well and be reheated without losing their special oomf.
You can get in touch about this offer by contacting your AM or by requesting to speak to an expert here.
Offering: 50% off installation, with 1 month free and express 24-hour onboarding.
Although it does integrate with popular third-party delivery platforms like DoorDash, Implementing UEAT as your restaurant’s online ordering website gives potential diners a way to order from you without having to go through 3rd-party delivery aggregators. If you prefer to control the entire process, UEAT is the way to go.
Get in contact with UEAT here.
Offering: waiving delivery fees.
UberEats is a popular third-party delivery service platform that enables restaurants to serve customers within a certain radius of their establishment.
With restaurants being mandated to either serve 50% of their usual capacity or close their dining room altogether, pivoting to takeout and delivery services is essential for restaurants to weather the storm.
While the commission that third-party aggregators are often a detractor, UberEats is waiving delivery fees in the wake of COVID-19.
Get in contact with UberEats here.
Offering: special rates for Lightspeed customers.
Mobi2Go is a delivery integration that allows restaurants to offer delivery services through select 3rd-party delivery aggregators. It is available for restaurants, with special rates currently available for businesses using Lightspeed Restaurant.
Whether you decide to manage your own delivery process or use 3rd-party aggregators is a matter of personal choice, but the same delivery prep measures apply either way. The best menu for pivoting to delivery is one that can stand up to the courier process.
Read more about Mobi2Go’s offer here.
Administrative expense relief plans
Social distancing brings unique staffing and employee management challenges. These companies have stepped up to make it a little easier.
Offering: free access to advanced Hangouts Meet video conferencing capabilities for all G Suite customers.
Google needs no introduction—they’re the masters of remote productivity thanks to G Suite’s offering of productivity tools. Businesses of all kinds, including retailers and restaurants, can take advantage of this offer.
To help you keep in contact with your team, Google’s advanced Hangouts Meets capabilities will be available for all customers until July 1, 2020:
- Up to 250 participants per call
- Livestreaming support for up to 100,000 viewers within a domain
- The ability to record and save meetings to Google Drive
Get in contact with G Suite support with any questions here.
Offering: HR Pro free for one month for customers.
Homebase is a free online employee scheduling and team management tool. HR Pro is Homebase’s advanced live support system that connects you to HR experts for all of your HR-related questions. Both Homebase and Homebase HR Pro are available for businesses of all kinds, including retailers and restaurants.
Implementing Homebase in your organization during this time can help you with remote time tracking, advanced team communication, proper team scheduling, and can help keep labor costs lean.
To help entrepreneurs out in the wake of the COVID-19 pandemic, HR Pro is free for customers for one month. If you have HR questions about how to handle COVID-19 related staffing issues, HR Pro’s experts can help you get answers.
Get in touch with Homebase here.
Offering: 2 months of service free and no setup fees.
MarketMan is a restaurant inventory management system. To help restaurants continue optimal operations without breaking the bank, they’re offering new customers 2 months of their service, free. MarketMan is available for restaurants.
Because MarketMan is cloud-based, you can perform your inventory management tasks anywhere, be that in the restaurant or at home in self-isolation. If you’re pivoting to delivery, MarketMan will help you manage your inventory counts and costs while you accommodate for your new revenue stream.
Get in contact with MarketMan here.
Offering: free access to Chloe, Dialogue’s triage bot for COVID-19 (Canada only)
Dialogue is a telemedicine platform that provides virtual healthcare for employees of subscribing businesses. It is available for all business types with offices in Canada.
Their triage bot, Chloe, has been made available for anyone in Canada to use for free. Your employees can consult with Chloe for health resources and instructions based on the province they’re in and the symptoms they’re experiencing. After answering a series of questions, Chloe will present a personalized information packet with advice, instructions and relevant resources.
We’re all in this together
It can feel like the COVID-19 pandemic is disrupting everything—but if we help each other out, we’ll get through this together.
In addition to reaching out to the companies and partners that will help you keep running your business optimally, consider speaking to your business’s financial institution. Many banks around the world are prepared to work with their clients to help them keep going.
Finally, don’t forget you can keep up with the Lightspeed blog for tips and resources for managing your business throughout the COVID-19 pandemic. You got this.